Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

ExoticDirect-anmeldelser

Viser alle 1,994 anmeldelser

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

I don't think you can improve

I've been insured with them a few years and last year i had a big claim where i exceeded the amount i was insured they promptly paid the vet the value of my insurance

Alec

ExoticDirect

8 years ago

Hi Deborah,

Thank you for taking the time to write us this really positive review of our pet insurance service and also confirm that when you needed to make a claim it was paid promptly.

If there's ever anything else we can do to assist you, or if you do think of some way we can improve our service, please do give us a call and we'll do our best to help.

Best regards,

The Exotic Direct Claims Team

Pålitelig kunde

8 years ago

You could send advance notice that it's due for renewal.

Martin

ExoticDirect

8 years ago

Hi, many thanks for your feedback in respect of your renewal and we are sorry that you did not receive the documents. We note that the renewal documents were posted to you on the 18th of June. Could you please contact us to check that we have the correct address so that we can reissue the documents.

The Exotic Direct Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Satisfied customer

Polite to talk to, easy to deal with and prompt payment

Alec

ExoticDirect

8 years ago

Dear Stephen,

Thank you for this positive review of our service.

We're very pleased to hear that you found our staff to be polite to talk to and also that your payment was arranged quickly.

If we can be of any further help or assistance in the future, please do let us know.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Lovely staff on the phone

The team were very attentive and helpful when I rang up for information and a claim form.

Alec

ExoticDirect

8 years ago

Dear Mrs Watson,

Thank you for taking the time to write such a nice review about us. We're very pleased to hear that our team were both attentive and helpful when you called to request a claim form.

If there's anything further we can do to help or assist, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

very dissatisfied

Poor communication throughout and even a week after emailing a question no response plus told policy cancelled but still shows live online

Vicky

ExoticDirect

8 years ago

' Hi Grahame,

Thank you for taking the time to leave your feedback.

We're sorry to hear we didn't get back to you in time, we've now picked this up. Please don't hesitate to get back in touch if you have any other concerns.

Have a good day,

The Exotic Direct Team'

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Good insurance for my tortoise

Alec

ExoticDirect

8 years ago

Hi Mark,

Thank you for your positive review of the pet insurance we're providing for your pet Tortoise.

If we can be of any further help or assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Pålitelig kunde

8 years ago

Straight forward renewal using BACS. The reminder came in good time with plenty of options for renewing the policy. The only downside to not renewing over the phone, which is what I've done in the...

Les mer

Louise

ExoticDirect

8 years ago

Hi there

Thank you so much for leaving us such a fantastic review.

It is great to hear you have found our renewal process straight forward and that you received your documents as expected. Thank you also for your lovely comments with regards to our staff and friendly service.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Hassle free

Excellent service.

Louise

ExoticDirect

8 years ago

Hi Jon

Thank you for your great review.

It is brilliant to hear that you found our service excellent and hassle free.

Kind Regards

The Exotic Direct Team

Pålitelig kunde

8 years ago

Polite and helpful staff

Louise

ExoticDirect

8 years ago

Hi there

Thank you for taking the time to leave us your review.

Its lovely to hear that you found us polite and helpful.

Kind Regards

The Exotic Direct Team

Pålitelig kunde

8 years ago

Impressed

Efficient and speedy service.

Louise

ExoticDirect

8 years ago

Hi there

Thank you for leaving us your brilliant review.

It is great to hear you have been impressed with our efficient and fast service.

Kind Regards

The Exotic Direct Team

Har du ikke mottatt en invitasjon til å gi en anmeldelse?

Feefo Trusted Service Awards

Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

Hva er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

Lær mer om Feefo