Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

ExoticDirect-anmeldelser

Viser alle 1,994 anmeldelser

Pålitelig kunde

8 years ago

Only ferret insurers abailable

Happy with the insurance the only thing I disagree with is that the remaining premiums are deducted from the claim balance. Working in finance myself when an account is ended the balance is...

Les mer

Hayley

ExoticDirect

8 years ago

Hi there,

Thank you for taking the time to leave your review.

It is nice to hear that you are happy with the insurance.

We are always looking to improve our service and processing of claims and your feedback will be taken into account.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Have been prompt when I've needed to use them....

Martin

ExoticDirect

8 years ago

Dear Tracy,

Many thanks for your review and delighted to hear you are happy with our service.

The Exotic Direct Team

Trusted Customer

Ashford Middx

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Money well spent

As soon as you get in touch with Exotic Direct you have a great team helping you with sorting any thing out , Plus your claims are sorted very quick and that takes a lot of the worries away

Martin

ExoticDirect

8 years ago

Dear Anita,

Thank you for your review and we are delighted to hear that you were happy with the service and the claim process.

The Exotic Direct Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

very helpful, and explained things to me excellent

Martin

ExoticDirect

8 years ago

Dear Mr & Mrs Cheadle,

Many thanks for your feedback and we are delighted to hear that you found the service so good.

The Exotic Direct Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Easy to renew

Martin

ExoticDirect

8 years ago

Dear Karen,

Many thanks for your review and we are delighted to hear that you found the renewal process so easy.

The Exotic Direct Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Staff were always polite and friendly which made the process better, however, the resolution time was incredibly slow. Right from the start I was told there was a backlog so it wouldnt even be looked...

Les mer

Vicky

ExoticDirect

8 years ago

Hello

Thank you for your feedback and we are glad to hear that staff were friendly and provided information when required.

We will continue to work with the vets and other parties to improve their response times.

Regards

Exotic Direct Claims Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Rubbish

Slow response I had to call them to find out what was happening

Hayley

ExoticDirect

8 years ago

Hi Lee.

Thank you for taking the time to leave us some feedback, we’re sorry to hear that you found the claims response slow.

We have sent you a private email and would be grateful if you could get back to us.

We look forward to hearing from you,

The Exotic Direct Claims Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Fast and easy renewal :-) hassle free

Alec

ExoticDirect

8 years ago

Hi Amy,

Thank you for this positive review - we're really pleased to read that you found your last renewal to be fast, easy and hassle free.

If we can ever help you with anything else, please just let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

Brentwood Essex

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Happy customer!

Quick to process your claim. Good to know you have this safety net if your pet is unwell and know that you can get the treatment your pet deserves.

Hayley

ExoticDirect

8 years ago

Hi Mrs McBride.

Thank you so much for taking the time to leave your positive review.

It is lovely to hear that you found the claims process quick and that you are happy with our service!

Kind Regards

The Exotic Direct Claims Team.

Pålitelig kunde

8 years ago

Opplastede medier

Se alle medier (1)

Nothing really.

It was so easy to do, I could forget about it- and had to check I actually had done when I filled in this form. I have been so pleased and reassured by the service, especially as most providers have...

Les mer

Alec

ExoticDirect

8 years ago

Thank you for your review, giving us five stars and also including that great photo of your pets.

We're pleased to read that having this insurance policy gives you a peace of mind that your pets are covered, should you ever need it.

Hopefully, your pets will always be happy and healthy - but if there's ever anything we can help with, please don't hesitate to let us know.

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