Thank you for your feedback. We’re very sorry for the concern and disappointment this caused ahead of your travel. After you contacted us, our team looked into the issue with the supplier and shared their guidance in the hope it would be helpful. We also fully understood that your confidence in the product had been affected, so we confirmed a full refund as quickly as possible. If there is anything further we can help with, please contact us at shop@diabetes.org.uk. Kind regards, Lauren
Produktanmeldelser
Lauren
Diabetes UK Shop
6 days ago
Thank you for taking the time to leave your feedback. We’re very sorry to hear that the case did not give you confidence when testing it ahead of your trip. We completely understand how concerning this must have been when relying on the case to keep medication at the correct temperature while travelling.
After you contacted us, we looked into this with the supplier, who advised that if the thermometer probe is not hanging completely freely, this can affect the temperature reading shown on the display. We shared this guidance with you in the hope it would be helpful, but also fully understood that your confidence in the product had been affected, particularly with your travel plans so close.
We confirmed a full refund as quickly as possible, and we’re sorry again for the disappointment and stress this caused. If there is anything further we can help with, please contact us at shop@diabetes.org.uk.
Kind Regards,
Lauren
We are Diabetes UK. Our vision is a world where diabetes can do no harm. Diabetes affects more people than any other serious health condition in the UK. More than dementia and cancer combined. That means we need to take action now.
Because we’re the leading UK charity for people affected by diabetes it’s our responsibility to lead the fight against the growing crisis. And this fight is one that involves all of us – sharing knowledge and taking diabetes on together.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
We are Diabetes UK. Our vision is a world where diabetes can do no harm. Diabetes affects more people than any other serious health condition in the UK. More than dementia and cancer combined. That means we need to take action now.
Because we’re the leading UK charity for people affected by diabetes it’s our responsibility to lead the fight against the growing crisis. And this fight is one that involves all of us – sharing knowledge and taking diabetes on together.