Received the shoes but didn't fit so returned for larger size. Bigger shoes dispatched to Evri on 15 or 16 September but still not delivered to me. Please chase Evri up for me as I'd like to get my...
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Helen
Chums
10 days ago
Thank you for your feedback. We’re sorry to hear that you are still waiting for your replacement shoes. We understand how frustrating this must be, especially as your exchange was dispatched to Evri on 15/16 September and has not yet been delivered.
Please accept our sincere apologies for the delay. As the parcel has been in transit for longer than expected, we will now classify it as lost with the courier and arrange for a replacement pair to be sent out to you as soon as possible.
Thank you for your patience and understanding. We appreciate your continued custom and hope your replacement shoes reach you quickly and provide the fit you are looking for. We apologise again for any inconvenience caused.
The trousers were poor quality but returning them free postage was ok
Karen
Chums
13 days ago
Thanks for your feedback. I am sorry to hear that you are disappointed with the quality of the Farah trousers. I understand your concerns, particularly as you have purchased these trousers from us previously and feel that the quality is not as good as it has been in the past. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.
Produktanmeldelser
Karen
Chums
13 days ago
Thanks for your feedback. I am sorry to hear that you are disappointed with the quality of the Farah trousers. I understand your concerns, particularly as you have purchased these trousers from us previously and feel that the quality is not as good as it has been in the past. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.