Capital Hair & Beauty-anmeldelser

Thank you for your feedback. We are genuinely sorry for the issues you experienced with this order and understand how frustrating delays can be, especially when they impact your business. Unfortunately, the original parcel was damaged in transit by the courier, which was outside of our control. As soon as we were made aware of the issue, we arranged a replacement order to be sent out as quickly as possible at no additional cost to you. Regarding the missing item, this was actually a complimentary free gift that was offered on a first-come, first-served basis and was not part of the products purchased in your order. However, as a gesture of goodwill, we have now sent one out to you since we have received more stock. We always aim to provide both competitive pricing and excellent service, and while we appreciate that this experience did not meet your expectations, we feel it is important to clarify the circumstances surrounding your order.

Thank you so much for your wonderful review! We're delighted to hear that you found our team friendly, knowledgeable,It's great to know that setting up your trade account was straightforward and that you were pleased with our product selection. We look forward to supporting you with your future bridal hair and make-up projects!

We're sorry to hear that your first order took longer than expected to arrive. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been, especially for your first experience with us. We apologise for the delay and any inconvenience it caused. I have looked into this and can see that you have spoken with our customer service team and got this matter resolved. If there is anything else we can help with, please let us know.

Thank you for your feedback, and we're very sorry to hear about the condition your order arrived in and we're sorry for the inconvenience this has caused. We have emailed you requesting some photos of the damaged items and packaging so that we can investigate this with the delivery company and get this resolved for you as quickly as possible. We appreciate your patience and look forward to resolving this matter as soon as we receive the images.