Curvy Kate-anmeldelser

Hi there, We appreciate your feedback and are delighted to hear that you are happy with our service. Our team works hard to ensure that our customers receive the best possible experience, and it's always gratifying to receive positive feedback. Thank you for choosing our company and for taking the time to share your experience with others. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to share your honest review. I’m sorry to hear that the sizing wasn’t quite right for you this time and for any disappointment this has caused. Regrettably we are unable to offer international prepaid postage labels at this time, as we don't currently have the facility to provide this to our overseas customers. More details on international returns can be found on our website here: https://ca.curvykate.com/pages/returns I'm sorry to hear that your order incurred some unexpected customs fees, for countries outside the UK and EU, depending on the customs authorities, you may be liable for paying additional duty/tax and this is dependant on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country. It may be worthwhile checking with your local Customs what are the current regulations as we do not have sadly access to this information. When it comes to customs and fees, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 Please do reach out to us if you need any further support at support@curvykate.com or via chat and we will be happy to assist. Best wishes, The Curvy Kate Team

Hi there, We are so thrilled to hear that you are happy with your purchases! Our sincere apologies, the COD (cash on delivery) charges are not something we, as a company, charge or receive. These charges are set by Canada customs and are paid via Canada Post, along with any Landmark Global handling fee that only occurs when there are outstanding customs charges.For any items imported into Canada with a value over $20 CAD, COD charges will be applied, and the recipient will be asked to make the payment upon collection or delivery of the parcel. When it comes to customs and fees, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 If you have any further questions or concerns, please feel free to reach out at support@curvykate.com. We are here to assist you in any way we can. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to leave us such a great review! We are thrilled to hear that you had a positive experience with our company and that our service met your expectations. We value your business and hope to continue serving you in the future. Best wishes, The Curvy Kate Team

Hi there, Thank you for your feedback. Our sincerest apologies, the COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus the Landmark Global handling fee. If you would like to avoid handling fees, you can request from the broker forms to do it yourself with Canadian customs, however, please note, a customs broker will check the commodity codes (every product on the planet has a unique individual code) that are then used to prepare the customs documentation. The customs broker is electronically registered with customs, speeding up communications, and sorting it out on your behalf as getting the customs documentation wrong can mean goods are held up, or even confiscated. Apologies for any inconvenience this may cause you. Best Wishes, Curvy Kate Team

Hi there, Thank you for taking the time to share your review. We are sorry to hear you were unhappy with your experience this time. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus any handling fees - and not something we as a company charge, or obtain profit from. For countries outside the UK & EU, depending on the customs authorities, customers could be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value. The customs charge is imposed by customs authorities in each individual destination country and unfortunately, we don't have any control of these charges. It may be worthwhile checking with your local Customs what are the current regulations as we do not have access to this information sadly. We thank you for your feedback and for shopping with Curvy Kate. Best wishes, The Curvy Kate Team

Hi there, We appreciate you taking the time to share your feedback on your shopping experience with Curvy Kate. We are sorry to hear that your purchases were not quite right. Please note all our products are listed in UK sizes and we have a handy bra size conversion chart that may be helpful. https://ca.curvykate.com/pages/bra-fitting-size-guide Should you have any questions please do not hesitate to reach out to a member of the team at support@curvykate.com Best wishes, The Curvy Kate.

Hi there, Thank you for taking the time to share your feedback. We are sorry to hear you were unhappy with your experience this time. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus any handling fees - and not something we as a company charge, or obtain profit from. For countries outside the UK & EU, depending on the customs authorities, you could be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country. It may be worthwhile checking with your local Customs what are the current regulations as we do not have access to this information sadly. When it comes to customs and others, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 Please do not hesitate to get in touch with the team at support@curvykate.com if you need further support. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us fell short of your expectations. You are of course welcome to return any items in their original unworn condition with tags on for a refund if not suitable as per our 90 day return policy. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus any handling fees - and not something we as a company charge, or obtain profit from. All items imported into Canada, that are valued over $20 CAD will have COD charges applied and the recipient will be instructed to make a payment upon collection or delivery of the parcel. When it comes to customs and others, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 If you have any further questions or concerns, please do not hesitate to reach out to us at support@curvykate.com where a member of the team would be happy to help. Best wishes, The Curvy Kate Team

Hi there, Thank you for your feedback about your experience on our website! Your review means a lot to us and helps spread the word about our business to other customers like you! Best wishes, The Curvy Kate Team