Had to cancel at last minute. I accept not getting refund on accomodation, but wouldn't even refund optional extras ie bed linen that was not going to be used or entertainment passes.
BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We are sorry that you had to cancel your holiday at the last minute.
The optional extras payments are taken direct by the Park. Any refund, therefore, would be a matter of Butlin's policy and not BreakFree's, so we are sorry that we cannot help you further with this.
BreakFree Holidays
I felt it was advertised wrongly and ended up payingn more than originally told!
BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We are sorry that you felt our advertising was not clear enough, as we try very hard to display all charges as clearly as we can on our website and in the newspaper pullout. If you would like to give us more details as to what you thought was unclear, please contact us on tell-us-more@breakfreeholidays.co.uk
We are also sorry to hear that you were disappointed with the standard of facilities at this park.
Our aim is to provide great value holidays and accommodation. Quality is as important as value and we therefore expect our partners to provide facilities which meet the criteria as described in the pre-booking information. We are sorry that this does not appear to have been the case on this occasion.
We will forward your feedback to Park Resorts.
BreakFree Holidays
Produktanmeldelser
Kjøpsdato: 29/06/2014
0
Del
Pålitelig kunde
11 years ago
Staff werehelpfull
Produktanmeldelser
BreakFree Holidays
Breakfree Holidays
11 years ago
Thank you for your feedback. We are very sorry to hear that you were disappointed with this park.
Our aim is to provide great value holidays and accommodation. Quality is as important as value and we therefore expect our partners to provide accommodation and facilities which meet the criteria as described in the pre-booking information. We are sorry if you feel this was not the case on this occasion.
We will forward your feedback. If you would like to provide us with more information regarding this matter, please email:
tell-us-more@breakfreeholidays.co.uk
BreakFree Holidays
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.