Firstly, many thanks for taking the time to provide feedback on your recent purchase, it is genuinely appreciated.
Whilst I am delighted that the service provided was rated as excellent, I was of course concerned that your product rating was below par and I would very much like to appreciate what the issue was and how we might remedy the problem.
It is always our aim to provide exceptional service with exceptional products and any failing we will always look to correct as best we can.
Phil - The Baselayer Team
Baselayer Limited
Baselayer Limited
11 years ago
Thanks for the explanation on the product concerned and that should not happen and you should not accept inadequate product and we will resolve this for you.
I will today send you a pair of the new version of the gloves that are a little more substantial in structure and designed to be warmer too and are sized a bit better as well.
The very nature of the gloves is to make them as minimalist as possible but provide adequate thermal defense but keeping the seams as small as possible. In fairness to UA, the very nature of such construction can lead to seams being too closely sewn and occasional failures and they have always responded very well when there has been a genuine product failure which is extremely rare.
I'll send you another pair today and see how you go with those. If you can repair the others, please keep them with our compliments and apologies for any inconvenience caused.
Phil - The Baselayer Team
Pålitelig kunde
11 years ago
Amazing customer service genuinely care about customer feed back. Will definitely return for future purchases. Highly recommend.
Baselayer is your genuine specialist supplier of branded technical performance base layers, sportswear and footwear from some of the world's leading manufacturers.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Baselayer is your genuine specialist supplier of branded technical performance base layers, sportswear and footwear from some of the world's leading manufacturers.
