Great choice any questions we had were answered promptly only issue was when ordering at the checkout it didn't allow us to continue to payment took an extra few calls the day after to sort out our...
Items were received very fast and they were very well packaged. Much cheaper than another places and quality of items were very good. Great service as well. Highly recommended company. Definitely...
Great service, very good website, all ordered online and delivered with no fuss. Some beading went missing from the delivery but the customer service team were more than helpful (providing regular...
Samples were not of quality expected. Staff were agruementative when pointed out.
Darren
Wood Floor Warehouse
6 years ago
Thank you for your feedback. I am sorry to hear that you felt our staff had come across as argumentative.
The product that you had purchased was one of our Diamond Engineered Real Wood Floors, which is HDF based and then has a clear laminated coating. It can appear very similar to a laminate floor when viewing a small sample. However, the decorative layer is real wood, which is where the distinctive difference is. Laminate floors will always use a printed surface that looks like wood but never use a real wood decorative surface. We do fully explain this on our website with a very detailed description, numerous pictures, and a video.
I think that our staff were trying to explain what is on our website as you had not read the information. I apologise if this came across as argumentative.
It is a very unique product due to being extremely tough for real wood, but i do appreciate it can look very different to any of the other engineered wood floors that we also supply.
Floors are beautiful and the price is unbeatable.
The delivery was made on the expected day however the beadings ended up in a different warehouse and I went to collect myself because I could not...
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Datum van aankoop: 03/11/2019
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Geverifieerd door Feefo
6 years ago
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Wat Customer zei over Wood Floor Warehouse:
Thank you very much.I am very happy with your services and quality of floor.
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