Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

The Works Beoordelingen | Klantenservicebeoordelingen voor {{merchantUrl}} | Feefo

SW

Sandra Wilkerson

Geverifieerd door Feefo

GBR

8 months ago

Wat Sandra Wilkerson zei over The Works:

Lovely set of books

Good service online, better than the shop

0

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

Worst experience ever

Worst experience of buying online ever it took 3 mad half weeks to arrive with no message to say it’s coming this late and no updates when I log in , could have gone to china and bought something and...

Meer lezen

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards. The Works.

0

AC

Ann Cox

Geverifieerd door Feefo

GBR

8 months ago

Wat Ann Cox zei over The Works:

Disappointed customer

Orders are placed, ten days go by, part order or whole order is cancelled by The Works. You then get a refund for part of the order and the other part doesn’t turn up either. I have had to chase them...

Meer lezen

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

Chaos in warehouse

Diary was good quality, but order placed 6 November and finally delivered 1 December. Not good enough. Warehouse move quoted for delay but obviously v badly organised. Also I ordered an A4...

Meer lezen

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

Shop was opened a couple of minutes early for me as I stood in the rain. Very good customer service - help given to find what I was looking for.

0

SM

susan Martin

Geverifieerd door Feefo

GBR

8 months ago

Wat susan Martin zei over The Works:

Very bad service

Did not receive order after 4 weeks. Kept chasing it but was told they could not guarentee delivery

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you had to cancel your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

ED

Emma Doody

Geverifieerd door Feefo

GBR

8 months ago

Wat Emma Doody zei over The Works:

Really pleased with purchase

Easy to place order. Absolutely over the moon with my books. Quick delivery Love getting my books from the works. Its my go to place for Spayed edges.

0

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

0

CT

Caitlin Hardisty-Taylor

Geverifieerd door Feefo

8 months ago

Wat Caitlin Hardisty-Taylor zei over The Works:

2 and a half weeks wait

Unfortunately I had hadn’t heard about my order for 2 and a half weeks after the confirmation email. When I tried to track it, it just kept saying ‘Order Placed’. Because of this I had to email,...

Meer lezen

0

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

Recommend The Works

The works were really helpful and let me know when my order was ready to ship and pick up.

0