Inspiring and empowering customers to read, learn, create and play
Service
3.4
/5
5
4
3
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1
726
113
76
108
451
1,474
beoordelingen in het afgelopen jaar
Alle 269,282 beoordelingen worden weergegeven
TB
Tamara Banner
Geverifieerd door Feefo
GBR
2 months ago
Wat Tamara Banner zei over The Works:
Excellent range
The Works always provide a fantastic range of book, toys and crafts that I purchase for my children and all at exceptional value.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
2 months ago
A lovely selection of books.
1
Delen
ES
eva sheaf
Geverifieerd door Feefo
GBR
2 months ago
Wat eva sheaf zei over The Works:
Can find books to read easily, prompt . Very satisfied.
1
Delen
LB
Lynda Bailey
Geverifieerd door Feefo
GBR
2 months ago
Wat Lynda Bailey zei over The Works:
Great price
I like the select of sudco books online but I am sadden because you have done away with click and collect
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
2 months ago
Excellent service, fast delivery and packaged really well.thank you
0
Delen
LW
LW
Geverifieerd door Feefo
GBR
2 months ago
Wat LW zei over The Works:
The Works is great!
The Works is such a useful place to shop. Such variety at great prices for all ages. It’s a shame that the website has stopped offering online ordering and click and collect. The staff in store are...
Meer lezen
0
Delen
RB
Robin Brooks
Geverifieerd door Feefo
GBR
2 months ago
Wat Robin Brooks zei over The Works:
Goods never arrived. Refund never received and all mess ages, letter not responded to.
Cheryl Hughes
The Works
2 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We have passed this to our couriers to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Delen
KH
Kay Hassen
Geverifieerd door Feefo
GBR
2 months ago
Wat Kay Hassen zei over The Works:
A now ex customer…such a shame!
it was excellent…when I could order on line and get my stuff delivered! Always great selection, great value, reliable service etc. i was a very frequent customer, and bought a lot….rbooks, craft...
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Cheryl Hughes
The Works
2 months ago
Good afternoon,
We would like to start by thanking you for being a loyal customer of The Works over the years and to acknowledge the impact of this change on customers that shop with us online.
As we look ahead to the next chapter of The Works, we have taken the difficult but necessary decision to simplify and refocus the business around our stores. This is not a decision that has been taken lightly but has been reached after careful consideration of a wide range of options to ensure that we can continue providing great value and a high standard of customer service.
We understand this may be disappointing and will impact some of our customers more than others, for which we sincerely apologise. Kind regards
The Works
0
Delen
CS
Chris Shaw
Geverifieerd door Feefo
GBR
2 months ago
0
Delen
GJ
Grace Jenkins
Geverifieerd door Feefo
GBR
2 months ago
Wat Grace Jenkins zei over The Works:
Bad customer service
Terrible customer service when produ ts didn't arrive 3 times because of the evri driver. Refunds for products not received took ages and no reply to my last customer service email. Going in store to...
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Cheryl Hughes
The Works
2 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We have passed your feedback to our couriers to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues. We have passed your feedback regarding the refund to the relevant department.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.