Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
beoordelingen in het afgelopen jaar
Alle 269,282 beoordelingen worden weergegeven
Betrouwbare klant
Geverifieerd door Feefo
8 months ago
Customer response
Having to wait four weeks for a delivery, using evri which have returned my delivery to the works as it was damaged. Through email contact it hasn't been quick response for some and no response....
Meer lezen
0
Delen
WO
Winifred Orr
Geverifieerd door Feefo
8 months ago
Wat Winifred Orr zei over The Works:
Happy customer
Always happy with the service and delivery of the works
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
8 months ago
Poor Service
Long delay before delivery - customer service not particularly helpful.
Plus some items not available ( after confirmation of order).
Package open when delivered - no delivery note.
Second time this...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
8 months ago
Good service
Took a little while to come but came in a secure parcel and was fun item which my daughter loved.
0
Delen
BL
Beatrice Lewis
Geverifieerd door Feefo
GBR
8 months ago
Wat Beatrice Lewis zei over The Works:
Long wait
Terrible. Took almost a month to come. No correspondence as to why it hadn’t arrived. Only reason I ordered on line was because items were not in shop. Checked with shop and almost 3wks since...
Meer lezen
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Delen
ND
Natasha Dempsey
Geverifieerd door Feefo
8 months ago
Wat Natasha Dempsey zei over The Works:
Terrible communication regarding an order placed online
Boxes beat up and torn when items did finally arrive.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a partial refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
8 months ago
A disappointing service.
It took over 3 weeks for order to arrive. The slowness of delivery resulted in not all items being available. Very disappointing.
Why would a business move warehouses so close to Christmas??
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Delen
JW
Joanne Wright
Geverifieerd door Feefo
8 months ago
Wat Joanne Wright zei over The Works:
Avoid
Dreadful service. Ordered products at the beginning of November. I had to chase where the items were after 15 working days. The package eventually turned up after I persisted but with an item...
Meer lezen
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing puzzle from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
8 months ago
Easy to organise and efficient
0
Delen
HE
Hilary Ellery
Geverifieerd door Feefo
GBR
8 months ago
Wat Hilary Ellery zei over The Works:
Unfortunately books never arrived and packaged was apparently was damaged beyond repair, no offer of replacement but did get a refund.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund as we were unable to resend on this occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.