Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

The Works Beoordelingen

http://www.theworks.co.uk

GOED

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

beoordelingen in het afgelopen jaar

Alle 269,282 beoordelingen worden weergegeven

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

Excellent service

The price of item was very competitive. The delivery was prompt and reasonably priced (as item below the free delivery level) . Arrived well packaged.

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

Gifts

Orderd items came nxt day delivery really good value

JLM

Geverifieerd door Feefo

GBR

8 months ago

Wat JLM zei over The Works:

Hopeless customer service

As of Dec 29, I haven’t received my order placed on Nov 28. It was dispatched but has been lost at Evri’s delivery depot, no movement since Dec 6. I emailed customer services and they obviously...

Meer lezen

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Kirstin Maloney

Geverifieerd door Feefo

GBR

8 months ago

Wat Kirstin Maloney zei over The Works:

Very slow delivery - be prepared

Although The Works offer of 10 children's books for £10 is a brilliant one, I regret using the home delivery service. I ordered 2 sets of Christmas themed books along with 2 gifts on 28th November...

Meer lezen

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Barnara Mitchell

Geverifieerd door Feefo

8 months ago

Wat Barnara Mitchell zei over The Works:

My Favourite

Very, very good service. Staff are very helpful and are always able to give me advice, suggestions, information of newly received products that might be of interest to me. I also value the range of...

Meer lezen

Hayleigh Kemp

Geverifieerd door Feefo

GBR

8 months ago

Wat Hayleigh Kemp zei over The Works:

Terrible

Never received my items and waited a month for any information and refund

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

Great Value

Good choice of books, great value and quick delivery.

Chris Jones

Geverifieerd door Feefo

GBR

8 months ago

Wat Chris Jones zei over The Works:

The works, works

Excellent service, great delivery

Mavaurneen Daynes

Geverifieerd door Feefo

8 months ago

Wat Mavaurneen Daynes zei over The Works:

Excellent

Betrouwbare klant

Geverifieerd door Feefo

8 months ago

Order cancelled by The Works at last minute

Complete order cancelled by The Works following our chase up regarding non delivery delivery on 19th December 2025. Original order was placed 19th November 2025.

Nog geen uitnodiging voor een beoordeling ontvangen?

Waarom vertrouwen op Feefo-beoordelingen?

Meer informatie over Feefo