Tenon Tours creates personalized trips that connect you to the best of Europe.
Service
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beoordelingen in het afgelopen jaar
Alle 749 beoordelingen worden weergegeven
Betrouwbare klant
Geverifieerd door Feefo
2 years ago
Good trip
Everything went fairly well. The hotels were excellent. I do have 2 suggestions: ask the hotels to start breakfast earlier than 8:00 for travelers like me that want to start the day early; while...
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Emily
Tenon Tours
2 years ago
Thank you for your feedback and for highlighting the aspects you enjoyed about your trip! We're thrilled you liked the hotel choices and that everything ran smoothly for the most part.
We appreciate these two suggestions as they help us continue to improve our processes. I've shared your comments with the team to ensure we address them moving forward. It's certainly understandable to hope that breakfast is served earlier than 8 a.m. While the times are determined by the hotels themselves, our service team is aware and we can certainly ask the hotels about earlier start times for breakfast for the future, or be sure to note them for you.
We do send out a lot of information to our travelers prior to departure in hopes that we can equip them as much as possible, but it's helpful to know that some of it seemed irrelevant for your specific trip. Our team has been made aware of this so we can continue to customize the information to your exact needs.
Your input is invaluable to us as we continuously strive to enhance our services. We hope to welcome you back for another adventure soon! Thank you for choosing Tenon Tours.
1
Delen
Betrouwbare klant
Geverifieerd door Feefo
2 years ago
Great trip to Scotland
Excellent app with itinerary and quick response to questions and issues. One concern about site to stay and response was immediate.
Emily
Tenon Tours
2 years ago
Thank you for five stars! We are thrilled to hear you had a wonderful trip to Scotland and you felt our team was quick to action any changes or updates to your trip that were necessary. We hope to travel with you again soon!
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Delen
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Deborah
Geverifieerd door Feefo
Cleveland, Ohio
2 years ago
Wat Deborah zei over Tenon Tours:
Best Trip Ever!
From the moment I contacted Tenon Tours to start planning our trip to the end of our journey, I was so pleased with the professionalism, attention to detail, support and kindness I received. The...
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Emily
Tenon Tours
2 years ago
Thank you for this wonderful feedback! We're delighted to have been a part of your journey from the initial planning stages all the way to the end of your trip. Making the process enjoyable and seamless for our travelers is top priority, and we're thrilled to hear that we succeeded in making your adventure to Scotland and Ireland a memorable one. We appreciate your kind words and look forward to assisting you with future travels!
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Deborah
2 years ago
Robin Ryan is wonderful to work with! Thank you for helping to make our trip so enjoyable!
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Delen
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Robert
Geverifieerd door Feefo
Smithfield, VA
2 years ago
Wat Robert zei over Tenon Tours:
You Can't Go Wrong With Tenon Tours!
Tenon Tours did an excellent job helping us to craft our custom-built tour of Ireland. Everything from the pre-itinerary discussions through the By Your Side Service was simply outstanding. Their...
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Emily
Tenon Tours
2 years ago
Hi Bob,
Thank you for sharing this wonderful feedback! We're thrilled to hear that you had an amazing time in Ireland and the trip was a success from the initial planning stages to our By-Your-Side Service along the way. It's fantastic that our travel app made your experience even smoother. We can't wait to travel with you again soon. Thank you for choosing Tenon Tours!
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Delen
Betrouwbare klant
Geverifieerd door Feefo
2 years ago
First Trip to Germany
The service from Tenon Tour's was Great. All of the Hotels and Private Tours were incredible. I would strongly recomend Tenon Tour's.
Emily
Tenon Tours
2 years ago
Thank you for five stars! We are happy to hear that you enjoyed all of the tours and hotels, and that you felt our service was top-notch. We hope to travel with you again soon!
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
2 years ago
Good service
Tenon service people work very hard to give you exactly what you ask for. They personalized my tour and were ready to hand when I had questions or a problem.
Emily
Tenon Tours
2 years ago
Thank you for five stars! We're happy to hear you enjoyed your tour and found it customized to your exact preferences. We hope we get to travel with you again soon. Thank you for choosing Tenon Tours!
0
Delen
JA
Janis
Geverifieerd door Feefo
Lexington
2 years ago
Wat Janis zei over Tenon Tours:
Great experience with Tenon
Well organized, friendly, knowledgeable and helpful. The app was great. Janet and Natasha were wonderful. Would definitely use and again and recommend for others.
Emily
Tenon Tours
2 years ago
We're thrilled to hear that you had a great time and found our team experienced. It's wonderful to know that Janet and Natasha provided excellent service and that you enjoyed using our app. We truly appreciate your recommendation and look forward to welcoming you back for another amazing adventure in the future!
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Delen
NI
Nicholas
Geverifieerd door Feefo
Lancaster
2 years ago
Wat Nicholas zei over Tenon Tours:
Great trip in spite of a bad Rep.
We were very pleased with the experience and the trip we had overall. There were a few bumps along the way. Initially we worked with an excellent consultant. Unfortunately she left the company mid...
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Emily
Tenon Tours
2 years ago
Hi Nicholas,
Thank you for sharing your feedback with us. We're delighted to hear that you had an overall positive experience with your trip, but apologize for the inconveniences caused by the transition between travel specialists. Feedback like this will help us ensure smoother experiences for our travelers in the future. We hope we have the opportunity to welcome you back on another trip.Thank you for choosing Tenon Tours.
NI
Nicholas
2 years ago
I would definitely choose Tenon Tours in the future. We know that things happen. Would have welcomed the help of a Sr. Rep to get involved as Natasha was dealing with illness.
Emily
Tenon Tours
2 years ago
Thank you! Your suggestions have been shared with our team, and we're committed to improving future experiences. We appreciate you sharing this feedback.
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Delen
NI
Nikita
Geverifieerd door Feefo
Myrtle Beach, SC
2 years ago
Wat Nikita zei over Tenon Tours:
Perfection
It was nothing short of amazing. I would say absolute perfection. Everyone worked together to get us to the right place. From the drivers to the tour guides everyone was so welcoming and friendly....
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Emily
Tenon Tours
2 years ago
We're thrilled to hear that your trip exceeded expectations and that our team, from drivers to tour guides, contributed to making it wonderful. It's great to hear that Stephanie and the team helped ensure you could fully enjoy the experience without any worries. That's our main goal, and it's wonderful to know we succeeded! We hope to welcome you back for another trip in the future. Thank you for choosing Tenon Tours.
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Delen
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Susan
Geverifieerd door Feefo
Ashland va
2 years ago
Wat Susan zei over Tenon Tours:
Tenon tours rocked
From the beginning to the end all was perfect !
A curated tour just for the four of us.
From hotels to drivers we couldn’t have been more pleased and hope to use again.
Emily
Tenon Tours
2 years ago
Hi Susan,
This is wonderful to hear! We're thrilled you enjoyed your trip from beginning to end, especially the hotels and the drivers. We can't wait to travel with you again soon. Thank you for choosing Tenon Tours!
Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
