As we are still waiting for a refund for a cancelled tour, we are not very enthusiastic about the service received from Riviera.
Riviera Travel
Riviera Travel
18 days ago
We are sorry to hear about your experience and understand your frustration regarding the refund for your cancelled tour. Having just checked this was processed three weeks ago so please contact us directly if you still have not received this.
Productbeoordelingen
Riviera Travel
Riviera Travel
18 days ago
Thank you for taking the time to share your feedback on your recent Lyon, Provençal Rhône & the Camargue River cruise. We are glad to hear that you found the boat comfortable, the cabins well-appointed, and our staff excellent. It's also pleasing to know that you enjoyed the excursions and the local guides.
We note your comments on the wine selection, the availability of the Bistro, and the dining table arrangements. We also acknowledge your feedback on the excursion group sizes and the onboard entertainment.
We are pleased that you enjoyed the beautiful scenery and visited interesting places, and we regret that this experience has made you unlikely to book another river cruise. Your feedback is valuable in helping us to continually improve our offerings.
The day I booked with was really helpful and gave some great advice.
Riviera Travel
Riviera Travel
18 days ago
It’s wonderful to hear that you had such a positive experience when booking your trip and that you found our team member to be so helpful and knowledgeable. We truly appreciate you taking the time to share your feedback.
Productbeoordelingen
Riviera Travel
Riviera Travel
18 days ago
It is wonderful to hear that you surprised your husband with a Riviera Cruise down the Douro for his 60th birthday and that you both had a fantastic time. We are so pleased you enjoyed this special occasion with us.
Thank you for taking the time to share your experience. We are delighted to hear that you were happy with the service you received.
Productbeoordelingen
Riviera Travel
Riviera Travel
18 days ago
We are delighted to hear that you enjoyed your Douro, Porto & Salamanca River Cruise and found it to be well organised, interesting, and offering a good balance of guided activities and free time. We appreciate you sharing your experience.
Datum van aankoop: 03/09/2026
0
Delen
DA
David
Geverifieerd door Feefo
GBR
19 days ago
Wat David zei over Riviera Travel:
Good enough
Riviera Travel
Riviera Travel
18 days ago
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not entirely positive and we appreciate you bringing this to our attention. We hope that your next experience with us will be an improved one.
Productbeoordelingen
Riviera Travel
Riviera Travel
18 days ago
We are pleased to hear that you found the boat, crew, staff, and food to be excellent. We are sorry to hear that the excursions were a little too energetic and that the weather impacted your experience. When making a reservation please always ask regarding the pace and distance of excursions and we will be pleased to advise.
Datum van aankoop: 30/08/2026
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
19 days ago
Excellent service
Riviera Travel
Riviera Travel
18 days ago
Thank you for taking the time to share your experience with Riviera Travel. We are delighted to hear that you had such a positive time. We look forward to welcoming you on board again soon.
Productbeoordelingen
Riviera Travel
Riviera Travel
18 days ago
It's wonderful to hear that you had such a fantastic holiday with us and that we had thought of everything for you. We are delighted that you found our staff to be friendly, helpful, and attentive, and that the excursions were well executed and thought out. We truly appreciate your kind words and are so pleased you are looking forward to your next cruise.
Datum van aankoop: 03/09/2026
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
20 days ago
Rep Only Problem
Riviera Travel
Riviera Travel
19 days ago
We are sorry to hear that your experience was not a positive one. We appreciate you taking the time to share your feedback and hope that we can improve in the future. Maybe you would like to write to us at info@rivieratravel.co.uk giving us more details of the issue.
Betrouwbare klant
19 days ago
Thankyou for the reply.Not Expected
Just said what I had to say
Will still go with Riviera ,Hopefully not the same rep
We are delighted to hear you found our trips very good. We appreciate your feedback regarding the hotel.
Productbeoordelingen
Geüploade media
Alle media weergeven (5)
Riviera Travel
Riviera Travel
19 days ago
We are sorry this was your experience. In order that we may investigate this properly and respond to you please could you write to info@rivieratravel.co.uk with the full details as well as sending the photographs. Thank you
Datum van aankoop: 05/09/2026
0
Delen
KE
Kenneth
Geverifieerd door Feefo
ITA
19 days ago
Wat Kenneth zei over Riviera Travel:
Really good the only thing was a lack of information about the hotel and our choices of rooms etc before we set off
Riviera Travel
Riviera Travel
19 days ago
We appreciate you taking the time to share your feedback. We're delighted to hear you had a really good experience. We note your comments regarding information about your hotel and room choices prior to departure and will certainly take this on board.
Productbeoordelingen
Riviera Travel
Riviera Travel
19 days ago
We are absolutely delighted to hear that you had such a perfect holiday with us, from the excellent hotel and very good staff to the well-organised trips and knowledgeable travel representative. Thank you for sharing your wonderful experience.
We are delighted to hear that you had a very good experience with us and that your tour manager was excellent. We truly appreciate you taking the time to share your feedback.
Productbeoordelingen
Riviera Travel
Riviera Travel
19 days ago
We are delighted to hear that you enjoyed your tour manager, the hotels, and the itinerary. Thank you for your excellent feedback!
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience with us.
Productbeoordelingen
Riviera Travel
Riviera Travel
19 days ago
Thank you for taking the time to share your feedback on your recent trip. We're so pleased to hear that you enjoyed your time with us and that our Riviera guide, the hotel breakfasts, your room, the coaches, and the excursions all met your expectations.
Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
