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Paragon Beoordelingen

https://www.paragonbank.co.uk

We are a specialist lending bank, offering a range of savings and lending products in the UK

Service

beoordelingen in het afgelopen jaar

Alle 7,696 beoordelingen worden weergegeven

Trusted Customer

9 years ago

Wat Trusted Customer zei over Paragon:

All of the ladies I have dealt with, have been helpful and kind, nothing to much trouble for them. Thanks

Betrouwbare klant

9 years ago

quick, easy and efficient

Quick, easy to use, polite 'real people' on the end of the phone if you have a problem

Trusted Customer

9 years ago

Wat Trusted Customer zei over Paragon:

EXCELLENT SECURITY CHECKS.PROMPT AND CLEAR RESPONSES TO APPLICATION FORM. NO HASSLE

Trusted Customer

9 years ago

Wat Trusted Customer zei over Paragon:

Clear, simple website and no unnecessary changes or unwanted information

Trusted Customer

9 years ago

Wat Trusted Customer zei over Paragon:

Better than most

Simple application process for existing customers. Frustratingly short time before auto log-out activates

Betrouwbare klant

9 years ago

Non user friendly confusing maturity instructions.

Maturity instructions need to be made clearer with regard to what to do with the interest earned. A simple instruction on the maturity page showing options to either have the interest paid to my...

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Jemma

Paragon

9 years ago

Thanks for taking the time to respond. We’re sorry you’re not entirely happy with our maturity process. Your feedback is important to help us improve for the future and will be taken on board. We do have a 'Guide to helping you choose you re-investment opinions' within our FAQs which you may also find helpful when selecting your options. If you would like to speak to us further, please get in touch now https://www.paragonbank.co.uk/contact-us.

Kind regards, Jemma

Trusted Customer

9 years ago

Wat Trusted Customer zei over Paragon:

Service

I sent a substantial sum of money to the bank with the wrong activity code. I rang the bank and was reassured that it would be sorted, which it was. Thanks

Trusted Customer

9 years ago

Wat Trusted Customer zei over Paragon:

Simple straight forward transactions, clear screens.

Betrouwbare klant

9 years ago

Very helpful response when I locked myself out of my account.

Betrouwbare klant

9 years ago

Difficulty with application using Power of Attorney

I actually found the process of opening an account on behalf of my mother, through my Power of Attorney quite difficult. Like many 93 year olds she has no current driving licence or passport. This...

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Jemma

Paragon

9 years ago

Thanks for your feedback. We are sorry to hear that you are not entirely satisfied with our POA process. We value all feedback and we will be reviewing our current I.D requirements following the difficulties you experienced. Our processes and policies are designed to protect our customers and our business, but it’s still important to hear your concerns in case there are improvements we’re able to make in the future. If you want to speak to us further please get in touch now https://www.paragonbank.co.uk/contact-us

Kind regards, Jemma

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