We are a specialist lending bank, offering a range of savings and lending products in the UK
Service
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beoordelingen in het afgelopen jaar
Paragon is niet langer een actieve Feefo-klant
Alle 7,696 beoordelingen worden weergegeven
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
Very easy to open the account. Correspondence/messages all very prompt. No ambiguity.
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
Diabolical low interest rates
3.69% interest when everyone else is at around 4.3 - poor show
Matt
Paragon
3 years ago
Thank you for taking the time to leave us your feedback.
We're sorry to hear that you're not pleased with the interest rate on your account. We do aim to offer consistently competitive rates and we regularly refresh our range with new issue accounts, taking into consideration interest rates currently available in the market, as well as reviewing the rates on offer to existing customers.
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
The back office infrastructure is unreliable.
Matt
Paragon
3 years ago
I'm sorry to hear that you've experienced a problem with our online system. Your feedback is valuable as we work to build improvements into our systems and processes, so thank you for taking the time to share your thoughts with us.
If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to us sooner then please get in touch now through our usual customer service channels.
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
quick to do although i would have liked to be informed of this opportunity as an option without having to notice it in the Sunday press
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Delen
Betrouwbare klant
3 years ago
Muddled and confusing website
Process on website for activating options on maturity of my 1 year fixed account: totally confusing! Received email - decide by 7/8; opening new account on 8/8: warning msg, will be subject to a...
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Matt
Paragon
3 years ago
Thanks for sharing your feedback. We’re sorry you’re not entirely happy with our maturity process. Your feedback is important to help us improve for the future and will be taken on board.
We do have a 'Guide to helping you choose you re-investment opinions' within our FAQs section, which you may also find helpful when selecting your options. However, if you'd like to speak to us further then please get in touch through our usual customer service channels.
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Delen
TC
Trusted Customer
Havant
3 years ago
Wat Trusted Customer zei over Paragon:
Great Accessibility.
Provided excellent advice regarding ISA maturity options. Good to have email access unlike Lloyd's and Aviva.
Matt
Paragon
3 years ago
Thank you for leaving us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
Confident my savings are secure
I feel confident that my savings are with Paragon.
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
Outstanding Customer Service.
Very helpful and professional service dealing with my initial enquiry by telephone on a Sunday. Clear and concise website which makes opening an account real easy and very competitive interest rates....
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Delen
Betrouwbare klant
3 years ago
Simple and prompt
Simple website; propmpt communications.
Matt
Paragon
3 years ago
Thanks for taking the time to leave us a review. It’s pleasing to read your comments about the simplicity of our website and our prompt communications. We really value your positive feedback!
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Delen
Betrouwbare klant
3 years ago
There was no statement for me to look at online to see exactly how much was transferred from a closed account to a new one opened or the amount of interest which was transferred over. It could be...
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Matt
Paragon
3 years ago
Thanks for sharing your thoughts. We’re sorry if you experienced any inconvenience regarding checking how much was transferred from a closed account. Your feedback is important to help us improve for the future and will be taken on board.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.