We are a specialist lending bank, offering a range of savings and lending products in the UK
Service
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beoordelingen in het afgelopen jaar
Paragon is niet langer een actieve Feefo-klant
Alle 7,696 beoordelingen worden weergegeven
TC
Trusted Customer
Clevedon
3 years ago
Wat Trusted Customer zei over Paragon:
Good interest rates
Good interest rates I will recommend to my friends and shall continue investing with them
Matt
Paragon
3 years ago
Thank you for leaving us a review. We aim to provide consistently competitive rates of interest, so we really value your positive comments, which we will pass onto our team!
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
Top Provider
Competitive interest rates, good communication and clear online access
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
Discriminate against existing customers
Cannot give a high rating to an organisation that still considers launching new issue of a variable rate account with different rate to earlier versions with the same terms as treating customers...
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Matt
Paragon
3 years ago
We're sorry to hear about your dissatisfaction with our process for increasing rates on our savings accounts. We do aim to offer consistently competitive rates and make any increases available to any Paragon customer through new issue accounts.
As a result of ever-changing market dynamics there will be occasions on which new products are more favourably priced and occasions on which older products carry better rates, and you are entitled to move any funds between access product issues as you see fit.
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Delen
Betrouwbare klant
3 years ago
Very GOOD
Yes VERY GOOD the person I spoke to was very helpful and have me assistance to set up my new account
Matt
Paragon
3 years ago
Thank you for leaving us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!
0
Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
I requested an ISA to be transferred to another provider. The Annual Interest was due on the 16th August 2023
The Account was closed and transferred to another provider ONE DAY EARLIER - 15th August...
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Matt
Paragon
3 years ago
Thanks for taking the time to respond. We’re sorry to hear that you’re not happy with the service you have received from us regarding your ISA transfer. Your feedback is important to help us improve for the future.
If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to someone about this sooner, then please get in touch now using our usual customer service channels and a member of our team will be happy to provide you with further assistance.
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Delen
Betrouwbare klant
3 years ago
Take a hit with penalty clauses for early closure.
Dan was very helpful. He explained about the penalty clause which wasn’t mentioned this morning by Stacey. It was a lot more than I was expecting, but overtime I will recoup it because of the better...
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
too much red tape
too much red tape for changing bank accounts, I did not have this amount of trouble with other providers.
I would think twice before I use your company again.
Matt
Paragon
3 years ago
Thanks for your feedback. Our processes and policies are designed to protect our customers and our business, but it’s still important to hear your concerns in case there are improvements we’re able to make in the future.
If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to us sooner please get in touch now through our usual customer service channels.
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Delen
Betrouwbare klant
3 years ago
Moving ISA
Wanted to move my present fixed rate ISA, to the newer, better interest rate fixed rate ISA. STACEY was wonderful in talking me through every step. The lady needs a medal as she was so patient.
Matt
Paragon
3 years ago
Thank you for leaving us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!
0
Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
Everything clear and easy to understand.
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Delen
Betrouwbare klant
3 years ago
elderly user friendly website
I understand how to use your website. A user friendly website that an old dibbly in their 70s can negotiate through
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.