Cycler Beoordelingen

Hi Steven, Thanks for taking the time to leave a review, we take all feedback very seriously here at NextGen. As you may be aware from reading our reviews, we reply factually to ensure that anyone reading your review is appropriately informed. I've taken a look into your complaint and can see that we issued a formal complaint response to you with the outcome some time ago. We make it very clear on what devices are and are not acceptable on each of our products when you purchase the policy, summarised into one very simple and readable sentence which you agreed to when you purchased the insurance. We can't be held responsible that you failed to read and understand the eligibility criteria. Your device did not meet that criteria and therefore you were not able to progress with the claim. Thousands of customers successfully claim with NextGen and we have a very positive outcome for them, however, they were eligible for the product that they'd purchased. Regarding the policy, we offered you to place on cover any device that did meet the criteria, you declined this. A month prior to your renewal, as your policy was still live as you had not instructed us to cancel it, we sent an automated renewal invitation which you declined and your policy was cancelled, as instructed. We do our very best here for Customers, however, as stated, when you purchased the policy, it was your responsibility to ensure that the product selected suited your needs and that your device was eligible. Regarding the moderation of your review - I believe you initially rated us higher than you wished to do so, I also believe that Feefo supported the change to the 1 star. I'm not sure how Feefo could have helped more. Thanks, Team NextGen