Buy from Amazon so you can get free return shipping if needed. Thought I’d save a few dollars but ended up having to keep the cover due to high cost of return shipping.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Ashley! We apologize for the inconvenience. We are a small, family-owned company and therefore, we cannot provide free returns at the moment. We pride ourselves on offering quality products for a lower price, and we appreciate you purchasing from a smaller business! All general information about returns can be found at poolsupplies.com/page/returns-policy. Thank you for your feedback!
Productbeoordelingen
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Ashley! We understand your frustration. Please contact our customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST if you have any questions or concerns. Thank you for your review!
Datum van aankoop: 06/06/2023
0
Delen
DL
Dan Lierman
Geverifieerd door Feefo
3 years ago
Wat Dan Lierman zei over Poolsupplies.com:
Great service and super fast shipping!!!!!! Totally recomend this place.
Tyler Jones
Poolsupplies.com
3 years ago
Fast shipping is a priority for us, thank you Dan! We appreciate you being our customer.
No notice of ship date. Also, double charges on credit card.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! Occasionally, our customers may receive what may look like a double charge but it is actually a fraud hold due to an out-of-state purchase. This charge usually falls off within one to two days. For tracking information, that is an automatic email that you should have received in the inbox which you filled in to complete your order. Our records show you received your package on your doorstep on 6/12/23 at 1:29 pm. If your package was not received by you, please contact our customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you!
Productbeoordelingen
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! Your tracking email was sent to your original order email on 6/9/23 at 3:50 pm and your package should have arrived on 6/12/23 at 1:29 pm. If you haven't received your order, please contact our customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you!
First, the purchase was fine, shipping quick. Not PS.com’s fault someone here can measure hoses correctly. When I asked a question about returning the item, I got a form letter that didn’t answer my...
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Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're glad our customer service team was able to answer your question! We are currently in our busiest season of the year, and our customer service team is working as efficiently as they can to respond to all questions and tickets. If you have any further questions, please contact us at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST. Thank you very much for your feedback!
Productbeoordelingen
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry that you experienced this! As we are a small company, unfortunately, we are unable to provide free returns. We understand your frustration and we greatly appreciate your honest review!
Datum van aankoop: 09/06/2023
0
Delen
PS
P Dianne Sartin
Geverifieerd door Feefo
3 years ago
Wat P Dianne Sartin zei over Poolsupplies.com:
Excellent parts and fast delivery, what else could you ask for!😊😊
Tyler Jones
Poolsupplies.com
3 years ago
That is great to hear! Thank you for taking the time out to leave this great review.
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