Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Flooring Direct Beoordelingen

Alle 1,748 beoordelingen worden weergegeven

Gavin Parish

5 years ago

Wat Gavin Parish zei over Flooring Direct:

Shoddy delivery service

Each delivery was slow and some laminate arrived damaged. The couriers were always blamed but ultimately Flooring Direct hire the couriers. The last remaining pack was ‘lost’ at the couriers and then...

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Flooring Direct

5 years ago

Hi there, I'm so sorry to hear this, Would you kindly contact me so that i can assist you with the resolution of this matter.I look forward to hearing from you, Kind regards Hayley Flooring Direct

Andrew Howey

Laurencekirk

5 years ago

Wat Andrew Howey zei over Flooring Direct:

As per my earlier comments

The order was placed and delivered as per statement. The product a doorway threshold bar was unfortunately too light in colour so wasn't used. I've kept it for future use in another area. The product...

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Flooring Direct

5 years ago

Thank you so much for leaving a review for us, I'm very sorry your original order wasn't quite right, you could have returned this to us if you would have preferred a refund. I'm very glad to hear that you will be using us again, repeat custom is the highest praise we can ask for....although the 5 stars at the top of your review look very pretty ⭐⭐⭐⭐⭐ Thanks again. Have a wonderful day! Hayley Flooring Direct

Gill Wheeler

Essex

5 years ago

Wat Gill Wheeler zei over Flooring Direct:

A very easy way to order

This was a very easy way to order. We only wanted flooring for our summerhouse and this was a very easy way of ordering it. I ordered samples first to be sure and then by the very easy way of...

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Flooring Direct

5 years ago

What a lovely review and five stars⭐⭐⭐⭐⭐ thank you so much! Kind regards Hayley Flooring Direct

Jane Reynolds

5 years ago

Wat Jane Reynolds zei over Flooring Direct:

Had trouble ordering online unable to input discount code but customer services were very helpful. The artificial grass arrived the next day such a fabulous speedy service. Grass looks even better...

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Flooring Direct

5 years ago

Hi there, thank you for your wonderful 5 star review! I'm really pleased customer services were able to resolve the discount code issue, and your order was placed and dispatched without any interruption. We look forward to assisting you again in the future! Kind regards Hayley Flooring Direct

Betrouwbare klant

5 years ago

Never again

Extremely poor communication. Late delivery then no delivery at all. Will not be purchasing from them again.

Flooring Direct

5 years ago

Hi there, I'm very sorry to hear that you were disappointed with the service we have provided, would you kindly contact me - hayley@flooringdirect.co.uk so that we can discuss the issues you have experienced. I look forward to hearing from you. Kind regards Hayley

The Great House Giveaway

5 years ago

Wat The Great House Giveaway zei over Flooring Direct:

GREAT SERVICE!

THE GREAT HOUSE GIVEAWAY CHANNEL4: Kennedy gave us an excellent discount and helped us when we needed to rectify a problem with delivery. Top job!

Flooring Direct

5 years ago

Great to meet you Huw! Thanks so much for introducing me to your team, we look forward to working with you in the future. Kind regards Hayley Flooring Direct

Betrouwbare klant

5 years ago

A good review

I believe it is a good score for them

Flooring Direct

5 years ago

Thank you for taking the time to leave us this score, please do contact us again, if we can be of further assistance in the future. Kind regards Hayley

Betrouwbare klant

5 years ago

fast and good quality, would use them again

Flooring Direct

5 years ago

Thank you so much for this amazing review, we really appreciate it! Kind regards Hayley

Betrouwbare klant

5 years ago

Don’t order…

Rubbish, lied about dispatch, don’t answer phones, rude customer service…. Claimed money back via bank. Took money in a second knowing they had no carpet. Never order from this company

Flooring Direct

5 years ago

Hello there, I'm so sorry to hear of your experience with Flooring Direct, we pride ourselves on our attentive customer service, and fast delivery times. Would you mind contacting me to discuss this further, so that i can try to identify where the problems occurred, and to find a solution to try to restore your faith in us. Kind regards Hayley Flooring Direct

Not very strong

5 years ago

Wat Not very strong zei over Flooring Direct:

Good value for money. Easy clean, warm and comfortable to walk on.

Positives: 1. Flooring is very good value for money. 2. The company sent out reasonably sized (free) samples so we could select what looked best in the room before ordering. 3.Floor was relatively...

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Flooring Direct

5 years ago

Hi there, Thank you so much for taking the time to leave your review, it is honest and you make some very valid points. Unfortunately, due to the current situation, all of our drivers are restricted by covid regulations, it is the only safe way in which we are able to keep on trading. I'm very sorry that this was an inconvenience for you, but it is a necessary evil in current times. We do advise all of our customers to ensure that they have an additional recipient if this is necessary to take delivery, as we don't always have two drivers to a van, particularly with our outsourced deliveries. I apologise again for the inconvenience, fingers crossed the regulations will all be revised again soon, and we can return to normal. Best wishes Hayley Flooring Direct

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