Charles Tyrwhitt Beoordelingen

It's certainly very disappointing to read that your lovely new shirts have not proven to be quite the perfect fit when received, despite trying them on beforehand at the store. We know the importance of ensuring our shirts are a consistent and perfect fit each and every time, so we're sorry that appears not to have been the case here. You are, of course, very welcome to return the shirts to us and we can assist with a refund (if returning remotely via the Rebound returns portal) or an exchange for a slightly larger size - or more generous fit - if returned at one of our stores. Should you require assistance with the former, our Customer Service Team are ready and willing to guide you through the process if needed, but we assure you it's very easy to make a return online. Please visit www.ctshirts.com/rebound to get started.

While we're glad to see that the service aspect of your recent purchase met with your approval, we're obviously very sorry that the Navy 'The Lions' Pique Polo did not quite reach the heights we expect for our products. Quality is the number one factor for us when it comes to our products, and we put a huge amount of care and effort into ensuring that every one is the best it can be. It's disappointing to see that this wasn't the case here, but appreciate you providing targeted feedback on areas where we can make this polo shirt even better. We'll ensure this is passed along to our Products Team for improvements in future iterations.