Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Cousins Furniture Beoordelingen

TC

Trusted Customer

Geverifieerd door Feefo

8 years ago

Wat Trusted Customer zei over Cousins Furniture:

We ordered 2 items and was told they were both in stock ready for delivery. Only 1 item was delivered. Delivery team did not have any idea were the 2nd item was, I Called the help line they told us...

Meer lezen

Hannah Nielen-Groen

Cousins Furniture

8 years ago

Thank you for taking the time to leave us feedback. We do appreciate it. We are sorry that there was an issue with your delivery and can only apologise for this.

We hope that this experience will not put you off shopping with us in the future and look forward to seeing you in store again.

Once again, thank you for taking the time to leave us feedback.

Productbeoordelingen

Datum van aankoop: 19/09/2017

1

TC

Trusted Customer

Geverifieerd door Feefo

Birmingham

8 years ago

Wat Trusted Customer zei over Cousins Furniture:

Excerlent service and quality.

I have purchased a number of items and always received a good service from Cousins. I would highly recommend this store to my family and friends.

Productbeoordelingen

Datum van aankoop: 17/09/2017

0

TC

Trusted Customer

Geverifieerd door Feefo

8 years ago

Wat Trusted Customer zei over Cousins Furniture:

Excellent product and service.

First class service and attitude. Professional from start to finish. Dates were adhered to and information on progress was readily available. An enjoyable experience.

Productbeoordelingen

Datum van aankoop: 24/09/2017

0

TC

Trusted Customer

Geverifieerd door Feefo

8 years ago

Wat Trusted Customer zei over Cousins Furniture:

The delivery wagon collided with the fence on our drive :-( It took days for Cousins to agree liability - and I have yet to get the work done ... so don't even know if they will pay out.

Productbeoordelingen

Datum van aankoop: 22/09/2017

0

Betrouwbare klant

Geverifieerd door Feefo

8 years ago

Excellent. Great customer service, timely and a good price for a quality product.

Productbeoordelingen

Datum van aankoop: 13/08/2017

0

TC

Trusted Customer

Geverifieerd door Feefo

Birmingham

8 years ago

Wat Trusted Customer zei over Cousins Furniture:

Not happy with customer care and doubled waiting time.

If furniture is ordered with an expected delivery date and this time scale is more or less doubled it would be expected that some contact from the store would be made with the customer. In our case...

Meer lezen

Hannah Nielen-Groen

Cousins Furniture

8 years ago

Thank you for taking the time to leave us feedback, we do appreciate it. We are sorry that you were not kept up to date on the progress of your order. This is not the norm and we can only apologise for this.

Once again, thank you for taking the time to leave us feedback.

Productbeoordelingen

Datum van aankoop: 17/08/2017

0

TC

Trusted Customer

Geverifieerd door Feefo

8 years ago

Wat Trusted Customer zei over Cousins Furniture:

Good quality good team to deal with

Productbeoordelingen

Datum van aankoop: 05/08/2017

0

TC

Trusted Customer

Geverifieerd door Feefo

Solihull

8 years ago

Wat Trusted Customer zei over Cousins Furniture:

Helpful salesman, who answered questions but let us look and make a decision without following us around. Completed paperwork efficiently. Overall an enjoyable sofa shopping experience.

Productbeoordelingen

Datum van aankoop: 09/09/2017

0

Betrouwbare klant

Geverifieerd door Feefo

8 years ago

Its worth buying from this company for the service alone.......

Fantastic service with efficient and pleasant staff who kept me informed of delivery date. Very impressed.

Productbeoordelingen

Datum van aankoop: 06/09/2017

0

TC

Trusted Customer

Geverifieerd door Feefo

Stourbridge

8 years ago

Wat Trusted Customer zei over Cousins Furniture:

Excellent service and value.

Salesman was very good listened to our questions and gave good information, would certainly recommend them and buy from them again.

Productbeoordelingen

Datum van aankoop: 21/08/2017

0

Cousins Furniture Beoordelingen

1 x Pictures Venice LatelyMeer beoordelingen van dit productProductwebsite bekijkensee previous comments not happy with the service

1 x Georgia 3 seater (double manual recliners)Meer beoordelingen van dit productProductwebsite bekijkensee previous comments not happy with the service

2 x Georgia Power reclinerMeer beoordelingen van dit productProductwebsite bekijkensee above comments not happy with the sercice we had

1 x Jessica 3 seater sofaMeer beoordelingen van dit productProductwebsite bekijkenVery please with this sofa.

1 x Jessica Chair (standard)Meer beoordelingen van dit productProductwebsite bekijkenAgain very pleased with the chair, very comfortable.

1 x Jessica Footstool (storage)Meer beoordelingen van dit productProductwebsite bekijkenMatches the sofa and chair.

1 x Hamsterley Console tableMeer beoordelingen van dit productProductwebsite bekijkenI really like this table. It adds quality and looks lovely in the hall.

1 x Jessica 2 seater sofaMeer beoordelingen van dit productProductwebsite bekijkenAs before. First class transaction.

1 x Jessica Footstool (storage)Meer beoordelingen van dit productProductwebsite bekijkenAs before. First class throughout.

1 x Jessica 3 seater accent sofaMeer beoordelingen van dit productProductwebsite bekijkenAs before, first class service and goods

2 x Coco Snuggler sofa (standard back)Meer beoordelingen van dit productProductwebsite bekijkenWe really like the sofas!

1 x Coco 3 seater sofa (pillow back)Meer beoordelingen van dit productProductwebsite bekijkenVery Comfy. Oh - and why do I have to type so much ?

1 x Havanna 3 seater (double manual recliners)Meer beoordelingen van dit productProductwebsite bekijkenGreat product and quslity

1 x Havanna 2 seater (double manual recliners)Meer beoordelingen van dit productProductwebsite bekijkenGreat product and quality

1 x Linum Corner group (rhf arm/lhf chaise)Meer beoordelingen van dit productProductwebsite bekijkenGreat product and quality

1 x Manor House Dining tableMeer beoordelingen van dit productProductwebsite bekijkenGreat product and quality

6 x Rio Scroll back dining chairMeer beoordelingen van dit productProductwebsite bekijkenGreat product and quality

1 x Aiteka Coffee table (70cm)Meer beoordelingen van dit productProductwebsite bekijkenWhen we eventually received the coffee table we had a surprise that although it was not quite what we thought we had ordered it did fit the space and looks acceptable.

2 x Fraser 2 seater (double manual recliners)Meer beoordelingen van dit productProductwebsite bekijkenSo far so good quality feels and looks good

1 x Kavali 13 drawer chestMeer beoordelingen van dit productProductwebsite bekijkenVery attractive but some rough edges.

2 x Florence 2 seater sofaMeer beoordelingen van dit productProductwebsite bekijkenFurniture was as expected.

1 x Florence Power chairMeer beoordelingen van dit productProductwebsite bekijkenFurniture was as ordered and expected.

Hoe worden Feefo-beoordelingen verzameld?

Wie kan een Feefo-beoordeling achterlaten?

Hoe verifiëren we beoordelingen?

Hoe gaan we om met nepbeoordelingen?