Cousins Furniture is niet langer een actieve Feefo-klant
Alle 4,380 beoordelingen worden weergegeven
TC
Trusted Customer
Geverifieerd door Feefo
8 years ago
Wat Trusted Customer zei over Cousins Furniture:
Excellent product, sold in the back of experienced sales team that proved absolutely correct
Paula
Cousins Furniture
8 years ago
Thank you for taking the time to leave us a review. We do appreciate it and we are pleased that you are happy with your product. We hope to see you in store sometime soon.
Deliver what was ordered instead of incorrect item
Own up to mistakes, apologise and do all in your power to put mistakes right
Don't damage flooring when delivering furniture
Dont treat customers...
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Hannah Nielen-Groen
Cousins Furniture
8 years ago
Thank you for taking the time to leave us feedback, we do appreciate it.
We are sorry that there was an issue with your order. Unfortunately the manufacturer delivered the wrong colour to us, we can only apologise for this as occasionally mistakes are made and this was beyond our control. We did replace the sofa as quickly as possible.
With regard to your damaged flooring, we apologise that the damage occurred. We did send professionals to repair the floor and this was done to a high standard.
Once again, thank you for your feedback and we hope that these issues will not prevent you from shopping with us again in the future.
Couldn't fault the service we had, we were kept informed all the way, and when we needed the suite earlier than the ordered delivery date the manufacturer's came up trump's and all through this...
The service I received at cousins was friendly and efficient. The Sales people weren’t pushy but let us know they were available if needed. They have so much beautiful furniture I will definitely be...
The sales staff are rude tell lies and treat customers appallingly.
Hannah Nielen-Groen
Cousins Furniture
8 years ago
Thank you for taking the time to leave us feedback. We are sorry that you are unhappy with the service you received in store and can only apologise for this.
Having looked into your orders the issue seems to have stemmed from both your orders being due to be delivered together and the sofa arriving later than the dining set. The orders were then delivered to you separately.
We are sorry for any convenience this may have caused and hope that this experience will not prevent you from shopping with us again in the future.
Datum van aankoop: 04/10/2017
2
Delen
TC
Trusted Customer
Geverifieerd door Feefo
8 years ago
Wat Trusted Customer zei over Cousins Furniture:
very helpful on the telephone when I made my purchase, delivered on time for Christmas,
The whole process was easy. No pressure in the showroom, but helpful when required. Only hiccup was supplier issue, which delayed estimated arrival by a few weeks, but not really Cousins fault!...
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Datum van aankoop: 22/09/2017
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Betrouwbare klant
Geverifieerd door Feefo
8 years ago
We are very pleased with the furniture and the sales team also the guys who delivered it were very friendly and took great care and were very professional.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
