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Hi there, We understand your frustration with the delays that are being experienced with the strain on Royal Mail during the COVID 19 Pandemic. We did place a warning in the header of our website to try to warn customers that there would be significant delays. RM informed us it could take up to 10 working days for your package to arrive , so if we could please ask that you allow another 48 hrs for it to arrive based on your order date and if it has not arrived in that time please contact our admin team directly on 02895607313 and we can look at alternative options from that point. Most customers who have had delays have been receiving their goods on day 8 or 9 out of 10 so it will likely arrive soon. Thank you for your patience in this difficult time and rest assured we are putting plans in place with Royal Mail to speed things up for future orders. Thanks again.

Hi, are aware some customers have now been experiencing longer than anticipated delivery times even with the publicised COVID 19 related delays of ten working days. Although your package has not yet met that delay criteria we would ask that if it has still not arrived within 24 hrs please to contact our area manager Lloyd Blair on 02895607313 . We can arrange a replacement package to be sent on a higher priority service or another resolution for you if you do not wish to go ahead with a replacement. We appreciate your patience so far and we understand your frustrations during these exceptionally difficult times. Regards the website functionality , we will feed your views back to the developers to try to stream line things for you on your next visit. Thanks.

Thanks for getting back to us. I can only apologise for the miss pick. I will have one of our admins contact you right away to arrange the correct products and we'll be sure to add some extra value for you as a gesture of good will. We will use a different means of postage as well as Royal Mail have advised us there are options available to guarantee faster delivery that we were not aware of previous to the COVID outbreak. Thanks again.

Hi, we are aware some customers have now been experiencing longer than anticipated delivery times even with the publicised COVID 19 related delays of ten working days.Could you please call our head office on 02895607313 and we can arrange replacements to be sent on an even higher priority tracked service. Ask to speak to our area manager Lloyd and I'm sure he'll do his very best to get this sorted out for you. Thanks

Thanks for letting us know. We really appreciate your understanding .

Hi, we are aware some customers have now been experiencing longer than anticipated delivery times even with the publicised COVID 19 related delays of ten working days.Although your parcel has yet to meet that delay length could we ask that if it still has not arrived within 48 hrs ,could you please call our head office on 02895607313 and we can arrange replacements to be sent on an even higher priority tracked service. But we would ask that you please get in touch with our admins at our head office to make the arrangements or request another form of resolution. Thanks for your patience and understanding in these difficult circumstances.

That's great news. Thanks for letting us know.