Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Utility Point Atsauksmes | Klientu apkalpošanas atsauksmes par https://www.feefo.com/reviews/utility-point | Feefo

Tiek rādīti visi 302 pārskati

Grace

4 years ago

Pirkuma datums: 11/08/2020

Ko Grace teica par Utility Point:

It was easy to transfer from my rubbish supplier to Utility Point. I had fixed dual fuel for 18 months at competitive prices. I’ve recently renewed again fixed dual fuel at good prices. I read my...

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John

4 years ago

Pirkuma datums: 20/07/2020

Ko John teica par Utility Point:

Appear to be very efficient Made everything simple for the customer. Would recommend to anyone.

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Magdalena

4 years ago

Pirkuma datums: 11/08/2020

Ko Magdalena teica par Utility Point:

Respond wasn't answer for my question.

India

Utility Point

4 years ago

Hi Magdalena, we're sorry to hear this. Could you advise us of your query? Thank you, Utility Point.

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Patrick

birmingham

4 years ago

Pirkuma datums: 11/08/2020

Ko Patrick teica par Utility Point:

i stuck with utility point because it was advertised at £90 per month but now it has started i am being charged £110 i would have gone to another supplier if i had have known in advance . like every...

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India

Utility Point

4 years ago

Hi Patrick, we're sorry to hear this. Your concerns have been passed to our Customer Care Team. Thank you, Utility Point.

Patrick

4 years ago

i had a call from customer care and my monthly fee has gone back to £90 after my review

India

Utility Point

4 years ago

Hi Patrick, we're pleased to hear this. Thank you for getting back in touch. Thank you, Utility Point.

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John

4 years ago

Pirkuma datums: 11/08/2020

Ko John teica par Utility Point:

I have been a customer for one year now and found that Utility were still offering the best deal for me for the next 12 months. I fin it useful to see how much electricity we have use month by month ...

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Uzticams klients

4 years ago

Pirkuma datums: 20/07/2020

Excellent information at each stage, I knew exactly what was going on. The only reason it is not 5 stars is that I have a smart meter with my old provider and may it clear at the outset when I...

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India

Utility Point

4 years ago

Hi there! We are already in phase 1 of supporting SMETS2 meters where we can connect to these meters remotely but at the moment we do not use the technology to the full extent. Therefore, for the short period of time we ask our customers to continue submitting their readings. Very soon we will start installing the smart meters, indoor displays and we will start using SMETS2 to their full potential. Thank you, Utility Point.

Uzticams klients

4 years ago

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Maurice

Coventry

4 years ago

Pirkuma datums: 20/07/2020

Ko Maurice teica par Utility Point:

Only been with Utility Point a short while but so far I cannot fault them.

Only been with Utility Point a short while but so far I cannot fault them. Long term will generate a better overall picture so as long as they continue to 'do what it says on the tin' then I don't...

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Alexander

Bd112ap

4 years ago

Pirkuma datums: 20/07/2020

Ko Alexander teica par Utility Point:

Saving money is always good

Yes as long as they are cheapest

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Victor

4 years ago

Pirkuma datums: 11/08/2020

Ko Victor teica par Utility Point:

A bit disappointed with the level of service.

The new tariff deal is good BUT utility point has failed to stick with my first monthly payment as agreed.

India

Utility Point

4 years ago

Hi Victor, thank you for your review. To confirm, the direct debit would be amended one month after your tariff has renewed. This is because the renewal window would remain open up until the day before your direct debit is due, and as we require a minimum of five working days to amend a direct debit, this change would not be in place before the tariff expires. Your new direct debit will commence from your next payment date. Thank you, Utility Point.

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Uzticams klients

4 years ago

Pirkuma datums: 11/08/2020

Great customer service

After my contract ran out, they put me onto an even better deal than I already had. They refunded the credit I had with them also.

India

Utility Point

4 years ago

Hi there, thank you for your lovely feedback! Utility Point.

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Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Par Utility Point

Utility Point community is about much more than just saving you money on your energy. We deliver on our promises to provide excellent customer service, clear and accurate billing and a real dedication to helping our customers save energy. It’s about putting you in control of your energy.

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0345 557 7878 or 07454198698

Floor 7, Merck House, Seldown Road, Poole, Dorset, BH15 1TW, United Kingdom

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