Utility Point pārskati

Hi there, we're sorry to hear this. The direct debit is calculated based on the annual usage figures provided to us when you sign up. Unfortunately, if the figures are incorrect or estimated this will affect the direct debit amount however, as long as we receive monthly readings we can review your payments. Please also check your online portal as the debt figure you have quoted is incorrect, you can see your updated balance on your main log in page and under "Your Statements" tab. Thank you, Utility Point.

Hi Robert, we are already in phase 1 of supporting SMETS2 meters where we can connect to these meters remotely but at the moment we do not use the technology to the full extent. Therefore, for the short period of time we ask our customers to continue submitting their readings. Very soon we will start installing the smart meters, indoor displays and we will start using SMETS2 to their full potentialThank you, Utility Point.

Hi Robert, please go to our website and complete our Priority Service Register form. This will allow us to arrange meter reading visits every 3 months for an engineer to go and collect a reading on your behalf. Thank you, Utility Point. https://www.utilitypoint.co.uk/psr/