Universal Fans pārskati

Hi there Thanks for taking your time to share your experience with us, your feedback is valuable to improve our level of customer service. We will pass on your feedback regarding Saturdays. Also we’re sorry to hear that our return and refund processes didn’t meet your expectations. Our restocking fee is really essential for us, since it covers the costs associated with a return, including the time taken for the warehouse to check the box, process the paperwork, receive stock back into inventory and for accounts to finalise the refund for you. So, as you can see multiple departments are involved in the processing of a return and while we’d love to make it at zero cost, we cannot unfortunately. Regards, The team at Universal Fans