Communication with customer was excellent during the online process.
The good quality of the product was appreciated.
As was the efficiency of the company to supply the product
I had to exchange a fan I bought and they were very helpful and agreed to exchange as I had not opened it. Was able to get the correct fan from their large range.
Efficient service, but fan not working to expectations.
Customer Service
Universal Fans
6 years ago
Hi there, sorry to hear that this fan isn't working as you'd hoped. It's not clear from your comments whether the fan is powerful enough for your location or if this warrants further investigation. We would be happy to advise you further, can you please email service@universalfans.com.au and let us know the dimensions of your bathroom.
Atsauksmes par produktu
Pirkuma datums: 21/07/2020
0
Dalīties
TC
Trusted Customer
Verificēja Feefo
6 years ago
Ko Trusted Customer teica par Universal Fans:
good product quick delivery
Pirkuma datums: 15/07/2020
0
Dalīties
Uzticams klients
Verificēja Feefo
6 years ago
delivery took a while, but yes, I will use them next time
Hi there, we're sorry to hear you're unhappy with the product, but we really appreciate you letting us know and this is certainly not a known issue with this fan, as far as we are aware. Although there's always a tradeoff between noise and airflow, a rattle can sometimes indicate an installation issue. Even though it sounds like you're confident that you've identified the source of the sound, we are still available to help troubleshoot to rule out any other possibilities. Our email is service@universalfans.com.au, please get in touch if you think we can assist.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.