Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Thompson & Morgan Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 119,593 pārskati

Trusted Customer

Verificēja Feefo

9 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Half of the plants arrived half dead.

Nikki

Thompson & Morgan

9 years ago

Hi Kerry, Thanks for your feedback. I am so sorry to hear that some of your order has arrived in poor quality. I have commented on your product review with regards to the action that we take. We hope to hear from you soon. Thanks Nikki

Atsauksmes par produktu

Nikki

Thompson & Morgan

9 years ago

Hi Kerry, I am sorry to learn that this item has arrived in a poor condition, due to the time of year I am sorry to say that these are no longer available for a replacement. If you would like to get in touch via socialmedia@thompson-morgan.com, hopefully there is something else suitable that we can send you, rather than leave a gap in your garden this summer. We look forward to hearing from you soon. Thanks Nikki

Pirkuma datums: 26/06/2017

Trusted Customer

Verificēja Feefo

9 years ago

Ko Trusted Customer teica par Thompson & Morgan:

I am totally happy with Thompson & Morgan. AYLESBURY.

Their quality is very good, their service is excellent. I would recommend any one to use Thompson & Morgan in particular they know what they are in the business for.

Faye

Thompson & Morgan

9 years ago

It is lovely to hear that you have been so happy with our service and products and would recommend us to others. We appreciate your comments. Kind regards ~ Faye

Atsauksmes par produktu

Pirkuma datums: 26/06/2017

Trusted Customer

Verificēja Feefo

9 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Every item I've bought from t&m has been exceptional. All came on time all great quality .just plant and away it goes.. perfect.

Faye

Thompson & Morgan

9 years ago

It is so lovely to hear you have been so impressed with our products and service. ~ Kind regards ~ Faye

Pirkuma datums: 26/06/2017

Uzticams klients

Verificēja Feefo

9 years ago

Always good communicators and reliable delivery dates. The plants I have had have always been in tip top condition, which isn't easy in this hot weather

Faye

Thompson & Morgan

9 years ago

Fantastic! So pleased to hear your plants always arrive in perfect condition and thank you for your review! :) ~ Kind regards ~ Faye

Atsauksmes par produktu

Pirkuma datums: 23/06/2017

Trusted Customer

Verificēja Feefo

9 years ago

Ko Trusted Customer teica par Thompson & Morgan:

All died following potting instructions. Replacements free of charge might fare better as 50% plugs looked mouldy on arrival. J E Bates

Nikki

Thompson & Morgan

9 years ago

Hi Jonathan, Thanks for your review, I am sorry to hear of the performance you have experienced with your lavender. I have arranged for a replacement to be sent out to you as soon as stock becomes available. At the moment this is showing as September, however as this is a replacement it will be treated as a priority. If we can be of any further help, please email us at socialmedia@thompson-morgan.com. Thanks Nikki

Pirkuma datums: 26/06/2017

Trusted Customer

Verificēja Feefo

9 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Great company to buy from

Friendly staff, reasonably responsive to customer enquiries. The team keeps you up to date on the status of your order.

Anne

Thompson & Morgan

9 years ago

Thank you for your review. I'm very pleased that you're happy with how often we keep you up to date with the progress of your order and you find us friendly and helpful. Kind regards, Anne

Atsauksmes par produktu

Pirkuma datums: 26/06/2017

Uzticams klients

Verificēja Feefo

9 years ago

Mostly good although sent one wrong packet of seeds but replaced and sent promptly. The web site is quite clunky to use and could be improved

Ryan B

Thompson & Morgan

9 years ago

Thank you for your review. I am glad to hear that you have been happy with the majority of your order, but I am sorry to hear that there was an error. I am glad that this was sorted out straight away for you. If there is anything further that we can be of help with, please do feel free to email us at socialmedia@thompson-morgan.com. Kind regards, Ryan

Atsauksmes par produktu

Pirkuma datums: 23/06/2017

Uzticams klients

Verificēja Feefo

9 years ago

Seeds arrived promptly and were as described - they all had a decent 'shelf life' left

Anne

Thompson & Morgan

9 years ago

I'm pleased that your seeds arrived promptly. I'm confident that you'll be pleased with the results, too! Kind regards, Anne

Pirkuma datums: 26/06/2017

Trusted Customer

Verificēja Feefo

9 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Great customer service

When order did not arrive I asked for a voucher to spend in the future. It was sent very quickly. I have already bought next year's bean seeds.

Anne

Thompson & Morgan

9 years ago

Hi there. Thank you for your kind review. I'm sorry that your original order didn't arrive. However, I'm pleased that you've been able to use your voucher promptly. Kind regards, Anne

Pirkuma datums: 26/06/2017

Trusted Customer

Verificēja Feefo

9 years ago

Ko Trusted Customer teica par Thompson & Morgan:

highly disappointed

Still haven't received my order. I have phoned you and dx but not getting anywhere. Extremely disappointed. Each company passing the buck to the other

Nikki

Thompson & Morgan

9 years ago

Hi Anita, Thank you for your review, I am sorry to hear of the troubles you have had with your order. We will be in touch regarding this matter to ensure that everything is sorted out for you. In the mean time, if you have any other issues, please get in touch via socialmedia@thompson-morgan.com and we will be happy to help. Thanks Nikki

Atsauksmes par produktu

Pirkuma datums: 24/06/2017

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Thompson & Morgan pārskati

Scabious Scoop CollectionVairāk pārskatu par šo produktu(5)Skatīt produkta tīmekļa vietniHalf the plants arrived half dead. One had a tiny root system.

Penstemon cobaea Wedding BellsVairāk pārskatu par šo produktu(7)Skatīt produkta tīmekļa vietniAt this stage I can not plant until spring, everything looks fine to me.

Easy HoseVairāk pārskatu par šo produktu(7)Skatīt produkta tīmekļa vietniExcellent plants and growing well

incredicompostregVairāk pārskatu par šo produktu(648)Skatīt produkta tīmekļa vietni

Leek Mussleburgh Start-A-Gardentrade RangeVairāk pārskatu par šo produktu(6)Skatīt produkta tīmekļa vietniIt was not particularly clear if stated anywhere that this was going to be a strip of seeds which was not really what I was after

Triangle Sun Shade SailVairāk pārskatu par šo produktu(3)Skatīt produkta tīmekļa vietniNot arrived very disappointed

Solar Buzzkill Single PackVairāk pārskatu par šo produktu(19)Skatīt produkta tīmekļa vietniNot arrived very disappointed

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?