Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Thompson & Morgan Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Uzticams klients

Verificēja Feefo

8 years ago

Easy to order .Good price .Arrived in good condition and well inside arrival timeframe.

Natalie

Thompson & Morgan

8 years ago

Thanks for your great review, so pleased you were happy with your order and the service you received!

Kind regards

Natalie.

Atsauksmes par produktu

Pirkuma datums: 28/06/2017

0

Uzticams klients

Verificēja Feefo

8 years ago

Good easy to use website, speedy delivery and good pricing.

Natalie

Thompson & Morgan

8 years ago

Thank you for your review and lovely comments, it's always appreciated to hear feedback on our website and to know all the other aspects of your ordering experience has been superb!

Kind regards,

Natalie.

Atsauksmes par produktu

Pirkuma datums: 28/06/2017

0

Uzticams klients

Verificēja Feefo

8 years ago

Unhappy customer.

The Buzzkill re complete rubbish. They only work at night and are useless really. The Geraniums were very dry and alott of the soil had fallen out. I though that a good watering would help. What I...

Lasīt vairāk

Natalie

Thompson & Morgan

8 years ago

I'm sorry to hear that you have been experiencing some issues with your Solar Buzzkill, I have spoken with the manufacturer and can confirm that the Buzzkill doesn't work when it's charging. Thus, in order to effectively protect your home from unwanted flies, you will need to position your Buzzkill out of the sunlight against a wall or somewhere shaded. When the charge wears low, put the Buzzkill back in the sunlight to charge and as soon as it's back to full charge move this again out of the sunlight to activate the sensor. I hope this helps :)

With regards to your Geraniums, I am sorry that these were not up to our usual standard and you lost some of your plants. As I cannot replace these individually, I have arranged for a £5 voucher to be posted to you which you should receive in 7-10 working days. I hope this is ok for you, if there is anything else I can do to help, please do let me know.

Kind regards

Natalie.

Atsauksmes par produktu

Pirkuma datums: 29/06/2017

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

first year i have brought from them very happy with the plants i have had .Will buy again next year. Will be buying my autum plants from them very happy A*****

Natalie

Thompson & Morgan

8 years ago

That's so lovely to hear Denise, thank you so much for your kind words and we look forward to helping your garden look beautiful again next year!

Kind regards

Natalie.

Atsauksmes par produktu

Pirkuma datums: 30/06/2017

0

TC

Trusted Customer

Verificēja Feefo

Somerset

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Love your plants

My plants came quickly and was wrapped well. They looked healthy, but I know that if they die, they will be replaced. I have bought lots from Thompson and Morgan and have always been very pleased....

Lasīt vairāk

Natalie

Thompson & Morgan

8 years ago

What a fabulous review Susanne, it's always great to receive such lovely feedback especially from our returning customers! I hope we can continue to be of service to you.

Kind regards

Natalie.

Atsauksmes par produktu

Pirkuma datums: 30/06/2017

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Beautiful plants

The plants arrived. Before expected date. Nice healthy plants. Very pleased with them. Cannot wait to see them flower next year.

Natalie

Thompson & Morgan

8 years ago

That's so great to read Mavis, we can't wait to see them! I'm so delighted you were happy with the service and the alstroemerias you received, please do send us some pictures once they have flowered; we'd love to see them.

Kind regards

Natalie.

Atsauksmes par produktu

Pirkuma datums: 04/07/2017

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Sending through the post in packages that are squashed is not a good thing.

Natalie

Thompson & Morgan

8 years ago

Hi Eileen, I'm sorry to hear that you were not happy with the delivery of your recent order. I can completely understand how upsetting it must be to eagerly await your delivery but then to discover it hasn't travelled well. We are always open to new suggestions or feedback regarding our packaging so if you have any ideas please send them to us at feefo@thompson-morgan.com. I have left some comments below regarding your plants and I hope I have been able to help with your query for you today.

Kind regards

Natalie

Atsauksmes par produktu

Pirkuma datums: 30/06/2017

0

Uzticams klients

Verificēja Feefo

8 years ago

I was a little shocked when I ordered on 21st June to be told "despatch date by the end of July"! However, when I contacted customer service for news after about a week, they were helpful and the...

Lasīt vairāk

Natalie

Thompson & Morgan

8 years ago

That's so lovely to hear! I appreciate some times the despatch date can be a little far away but I'm pleased you didn't have to wait too long and have been so delighted with your order.

Kind regards

Natalie.

Atsauksmes par produktu

Pirkuma datums: 28/06/2017

0

Uzticams klients

Verificēja Feefo

8 years ago

terrible over marketing

The order and delivery was fine But I've since been bombarded with unwanted emails from you I've requested you stop at least twice bit the emails keep on coming You are turning a new customer into...

Lasīt vairāk

Ryan B

Thompson & Morgan

8 years ago

I am very sorry to hear that, but we do appreciate your feedback. I can confirm that I have now stopped these emails fully, so nothing further will be sent to you. If this does continue to persist, please do get in touch directly with us. Kind regards, Ryan

Atsauksmes par produktu

Pirkuma datums: 03/07/2017

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Excellent company, very healthy plants

This plant only one of many plants ordered from Thompson and Morgan. The plants were all very healthy and well packed; in good condition and nicely moist on arr5ival. This is an excellent company...

Lasīt vairāk

Natalie

Thompson & Morgan

8 years ago

Thanks so much for your kind words Maureen, so pleased to read that you would use us again and that you have been delighted with every aspect of your order.

Kind regards

Natalie.

Atsauksmes par produktu

Pirkuma datums: 29/06/2017

0

Thompson & Morgan pārskati

Bamboo BlackVairāk pārskatu par šo produktu(18)Skatīt produkta tīmekļa vietniGood value for money half price

Athyrium niponicum f metallicumVairāk pārskatu par šo produktu(2)Skatīt produkta tīmekļa vietniNice plant, well packaged.

Clematis New LoveVairāk pārskatu par šo produktu(28)Skatīt produkta tīmekļa vietniNice plant, well packaged

Dianthus Scents of Summer CollectionVairāk pārskatu par šo produktu(79)Skatīt produkta tīmekļa vietniNice plant, well packaged

Solar Buzzkill Single PackVairāk pārskatu par šo produktu(19)Skatīt produkta tīmekļa vietniThey are useless unless I only need to kill fly's at night.

Geranium Jackpot Mixed F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(87)Skatīt produkta tīmekļa vietniA lot of the soil had fallen out of the plants because they were very very dry. Three plants in the middle of the tray were so tiny they hadn't has the chance to grow.

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(40)Skatīt produkta tīmekļa vietnibeautiful colours love them

Trachelospermum jasminoides Star of ToscanaVairāk pārskatu par šo produktu(35)Skatīt produkta tīmekļa vietniExcellant plants, thank you so much

Alstroemeria Indian SummerVairāk pārskatu par šo produktu(27)Skatīt produkta tīmekļa vietni

Marigold French Vanilla F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(7)Skatīt produkta tīmekļa vietni

Antirrhinum majus Madame Butterfly F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(34)Skatīt produkta tīmekļa vietniUsually the delivery method. They are not very good when they arrive.

Geranium Jackpot Mixed F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(87)Skatīt produkta tīmekļa vietniDelivery method - squashes plants

Cosmos bipinnatus Lemonadetrade Garden ReadyVairāk pārskatu par šo produktu(53)Skatīt produkta tīmekļa vietnino longer available - not received.

Garden Ready Mixed BasketVairāk pārskatu par šo produktu(1)Skatīt produkta tīmekļa vietniThe plants were in good condition on arrival and have since flourished and are looking beautiful. I will definitely be buying more next year.

Strawberry MignonetteVairāk pārskatu par šo produktu(1)Skatīt produkta tīmekļa vietnitorrent of unwanted emails that followed the purchase

Strawberry Florian F1 Hybrid Everbearer All seasonVairāk pārskatu par šo produktu(1)Skatīt produkta tīmekļa vietnitorrent of unwanted emails that followed the purchase

Heuchera Berry SmoothieVairāk pārskatu par šo produktu(6)Skatīt produkta tīmekļa vietniVery healthy plant, in good condition and nicely moist on arrival.

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?