Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

The Luxury Holiday Company Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 312 pārskati

Mrs Margaret Charlton

Verificēja Feefo

7 years ago

Ko Mrs Margaret Charlton teica par The Luxury Holiday Company:

Excellent

Very efficient, I have booked holidays with them before and will do so again

Uzticams klients

Verificēja Feefo

7 years ago

5 Star Service

Fantastic service, great advice and very smooth and trouble free booking. Staff I dealt with were 5 STAR.

Uzticams klients

Verificēja Feefo

7 years ago

Gr eat Service

Very good service, polite, helpful and effecient

Mr Giles Elliott

Verificēja Feefo

7 years ago

Ko Mr Giles Elliott teica par The Luxury Holiday Company:

Friendly team - quick to respond and great advice

Mr Matthew Palmer

Verificēja Feefo

7 years ago

Ko Mr Matthew Palmer teica par The Luxury Holiday Company:

Great service and advice, will use them again for my next holiday booking.

Mr Ian Smith

Verificēja Feefo

Rainhill

7 years ago

Ko Mr Ian Smith teica par The Luxury Holiday Company:

Meriel has been incredibly helpful and knowledgable.

Ms Sue Cross

Verificēja Feefo

7 years ago

Ko Ms Sue Cross teica par The Luxury Holiday Company:

Fantastic!

Lisa was fantastic. She shared so much knowledge and made fantastic recommendations. I wouldn’t hesitate in booking with her again. Thank you so much for all your help, advice and support.

Uzticams klients

Verificēja Feefo

8 years ago

Average effort

Average effort.

emarketing

The Luxury Holiday Company

8 years ago

Thank you for taking the time to pass on your thoughts about the service you received when booking your recent holiday. I am sorry to hear that the service you experienced when making your recent booking was not as good as it could have been. Feedback is invaluable to us and is a vital tool in improving the quality of service we offer. If you have a moment it would be really helpful if you could let me have a little more detail on what you felt could have gone more smoothly.

You can contact me directly at charlie.gordon@theluxuryholidaycompany.com or by calling 020 7590 0770.

I look forward to hearing from you.

Kind Regards

Charlie Gordon

– Head of Sales

Uzticams klients

8 years ago

Called to give feedback but no reply and tried again today. The service I received was average whilst arranging a special holiday on the Orient Express to Venice. Unfortunately this turned into further disappointments with planning errors and follow up, despite me making contact on numerous occasions to correct. We are also planning a safari to Botswana but shall not be using this company to handle our 35k budget.

emarketing

The Luxury Holiday Company

8 years ago

As per our conversation yesterday, I am pleased that we have gone some way to resolving the issue for you. We have taken on board all your feedback and will be making the necessary changes to ensure your issues will not occur again. To confirm, we have issued you with a gesture of goodwill; I hope this goes some way to satisfying your initial dissatisfaction.

In future, we hope to be able to provide you with the level of service that you expect of us and we will be delighted to be able to continue to offer you our services. We hope to hear from you soon.

All the best

Charlie Gordon & Laura Davey

– Head of Sales; Client Relations Supervisor

Uzticams klients

Verificēja Feefo

8 years ago

Helpful

Helpful,well informed and prompt

Mrs Julie Partlow

Verificēja Feefo

8 years ago

Ko Mrs Julie Partlow teica par The Luxury Holiday Company:

Adam was very professional and listened to what I wanted from the holiday. He was very prompt in getting back to me and the information he sent was very informative