Very quick, efficient service, easy to apply on-line
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are delighted to hear that you have found it easy to apply online and that you have found our service efficient.
Thank you for sharing your feedback with us and for the kind words expressed.
Kind regards,
Scott
Atsauksmes par produktu
Pirkuma datums: 07/11/2022
0
Dalīties
SZ
Shu Zhang
Verificēja Feefo
3 years ago
Ko Shu Zhang teica par SPCA Pet Insurance:
The staff explained everything in detail.
CX
SPCA Pet Insurance
3 years ago
Hi Shu,
Our team is delighted to hear that you have enjoyed our service.
Thank you for taking the time in sharing your review with us, we appreciate the support.
Kind regards,
Scott
While I cannot rate the actual insurance as I never had to use it due to very shirt nature of how long i had it, I can rate my experience with the agents of the phone. It was terrible. They were both...
Lasīt vairāk
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, our team would like to apologise for any dissatisfaction that may have been caused.
As this is not the service we expect our customers to receive, we appreciate you bringing this to our attention.
Your feedback has been passed on accordingly.
We appreciate your insight and if there is a suitable time you wish to discuss pet insurance with us, please let me know and we can have this arranged on your behalf.
Kind regards,
Scott
Atsauksmes par produktu
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your thoughts with us, your feedback has been passed on accordingly.
Kind regards,
Scott
The sales rep was polite and patient. I appreciated his help.
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is great to hear that you appreciate the service provided by our team.
Thank you for sharing your experience with us, it is a pleasure to understand your satisfaction.
Kind regards,
Scott
Excellent information from the online portal & the customer services representative that I spoke too
CX
SPCA Pet Insurance
3 years ago
Hi there,
We appreciate you letting us know about your experience, it is great to hear that you have enjoyed using our online portal.
Thank you for your review and for the kind words expressed about our service.
Kind regards,
Scott
Quick response and very clear information given from a fantastic sales representative.
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is wonderful to hear of the fantastic service that you received when speaking with our team members and that you have been left feeling fully informed of your cover.
Thank you for taking the time out of your day to share your review with us, we really appreciate it.
Kind regards,
Alisa
Pirkuma datums: 28/10/2022
0
Dalīties
KH
Kieran Garner-Hanson
Verificēja Feefo
Dunedin
3 years ago
Ko Kieran Garner-Hanson teica par SPCA Pet Insurance:
Difficult to comment on service as dealing with a website, but it was well set up & simple to find the information I wanted then to make the purchase. Thank you
CX
SPCA Pet Insurance
3 years ago
Hi Kieran,
We are pleased to hear that setting up your policy through our user-friendly online portal was made easy and appreciate you sharing your experience with us.
Kind regards,
Alisa
Atsauksmes par produktu
Pirkuma datums: 28/10/2022
0
Dalīties
Uzticams klients
Verificēja Feefo
3 years ago
Yes I would buy from them again..I would highly recommend to family members and friends.
Excellent service
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are happy to hear of the excellent service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Atsauksmes par produktu
Pirkuma datums: 24/10/2022
0
Dalīties
BL
Beverley Lawrence
Verificēja Feefo
Feilding
3 years ago
Ko Beverley Lawrence teica par SPCA Pet Insurance:
I find myself recently qualifying for dental service, having taken out current policy only in April. I acquired Chester inly in Feb. 2022.
Poorly timed- I also have an annual check to be done this...
Lasīt vairāk
CX
SPCA Pet Insurance
3 years ago
Hi Beverley,
Thank you for reaching out and sharing your feedback with us.
We are sorry to hear of any dissatisfaction caused during your experience and appreciate you bringing this to our attention, as this is not the service that we expect our customers to receive.
Your feedback has been passed on to our team to review and we would be happy to discuss your experience further with you.
Can you please confirm if you would like for one of our team members to contact you to assist you further.
Kind regards,
Alisa
BL
Beverley Lawrence
3 years ago
I phoned earlier in the day. Some aspects have been modified.
First payment now comes out on Tues. 25th Oct. However, I will be paying for two policies for a month or more.
I am left feeling somewhat dissatisfied. Regret ever pressing button on SPCA newsletter. I expected information only- and hard-copy. I was going to think!
I will be in touch with the SPCA. May cease donations to them altogether. I feel betrayed.
Want no further contact. I am left with a nasty taste in my mouth.
Glad other aspects of my life are going well.
CX
SPCA Pet Insurance
3 years ago
Hi Beverley,
Thank you for your reply.
I do really appreciate you letting us know of your experience and sharing your feedback with us.
We are terribly sorry to hear of your dissatisfaction and have passed this matter on to the relevant team to look into your feedback.
Kind regards,
Alisa
BL
Beverley Lawrence
3 years ago
Hello Ailsa,
I have contacted my bank to cancel the DD ASAP>
I will contact SPCA Insurance to notify them of my decision.
Beverley
CX
SPCA Pet Insurance
3 years ago
Hi Beverley,
We appreciate your reply.
Please do not hesitate to reach out if you require any additional assistance.
Kind regards,
Scott
BL
Beverley Lawrence
3 years ago
On Tues. 25th Oct I aim to phone around 8am so that the DD can be cancelled.
I am very busy that morning with a meeting at the local secondary school (FAHS) for NCEA exam supervisors. It begins at 10am: parking is at a premium quite apart from preliminaries before we begin the 2-hour session.
Thank you, Beverley.
PS I definitely wish to cancel this policy. It does not offer me as many features and it upsets what has just been put into place.
CX
SPCA Pet Insurance
3 years ago
Hi Beverley,
Thank you for the reply. I am sorry to hear that you feel this way about your policy.
Please let me know if you would prefer for our team to reach out to you.
Kind regards,
Scott
BL
Beverley Lawrence
3 years ago
I PHONED after 9am. OUTSIDE office hours, apparently. I NOTE a DD yesterday.
I am within the cooling period. PLEASE CANCEL POLICY IMMEDIATELY. I am in and out today.
PLEASE PHONE ME after 4pm today. I am unable to leave a message on website.
Thanks a lot, as Americans would say.
Beverley Lawrence
PS SPCA will now receive a reduced donation. My usual amount less £19.56
CX
SPCA Pet Insurance
3 years ago
Hi Beverley,
I appreciate your reply.
I am sorry to hear that you were unable to reach one of our team members to assist with your concern.
Your request has been escalated to the relevant department to contact you regarding your cancellation.
Alternatively, you have the option to email us if you wish to correspond online.
Link: enquiries@spcapetinsurance.co.nz
Kind regards,
Scott
CX
SPCA Pet Insurance
3 years ago
Hi Beverley,
I understand that you have been in touch with our team and your query has been resolved.
Please do not hesitate to reach out if you require any further assistance.
Kind regards,
Scott
Atsauksmes par produktu
CX
SPCA Pet Insurance
3 years ago
Hi Beverley,
Thank you for reaching out and sharing your feedback with us.
We are sorry to hear of any dissatisfaction caused during your experience and appreciate you bringing this to our attention, as this is not the service that we expect our customers to receive.
Your feedback has been passed on to our team to review and we would be happy to discuss your experience further with you.
Can you please confirm if you would like for one of our team members to contact you to assist you further.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.