It was a simple process to review the conditions and accept the policy. I would recommend for others as covers everything I think I would need for my puppy
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are pleased to hear that arranging your quote and understanding your policy was made easy through our user-friendly online portal.
Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Alisa
Atsauksmes par produktu
Pirkuma datums: 20/11/2022
0
Dalīties
RV
Rene Visser
Verificēja Feefo
nelson
3 years ago
Ko Rene Visser teica par SPCA Pet Insurance:
Good explanation and great patience as i am a bit hard-hearing !
A kind and reassuring manner.
CX
SPCA Pet Insurance
3 years ago
Hi Rene,
We are happy to hear of the service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
I spoke to Charlie and she explained everything exceptionally well and was very helpful.
CX
SPCA Pet Insurance
3 years ago
Hi Agnes,
It is a pleasure to hear of the service that you received when speaking with our helpful team member, Charlie and that your pets' new cover has been explained well.
Thank you for taking the time out of your day to share your review with us, we really appreciate it and have passed your kind words onto Charlie on your behalf.
Kind regards,
Alisa
Lovely team member I spoke to, very friendly and explained everything so well.
CX
SPCA Pet Insurance
3 years ago
Hi Julika,
It is great to hear of the service that you received when speaking with our friendly team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Atsauksmes par produktu
Pirkuma datums: 16/11/2022
0
Dalīties
SW
Swampy Wilkinson
Verificēja Feefo
3 years ago
Ko Swampy Wilkinson teica par SPCA Pet Insurance:
The customer service was great well explained.
Helpful and friendly
CX
SPCA Pet Insurance
3 years ago
Hi Swampy,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Atsauksmes par produktu
Pirkuma datums: 15/11/2022
0
Dalīties
AD
Alana Dempsey
Verificēja Feefo
3 years ago
Ko Alana Dempsey teica par SPCA Pet Insurance:
I Cancelled it and they have been charging me for months, the lady when I called to cancel was very reluctant and apparently didn't cancel, I repeated roughly 5x I AM RINGING TO CANCEL, I have the...
Lasīt vairāk
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
Thank you for sharing your review with us, I am deeply sorry to hear about any frustrations that have been caused.
As this is not the expectation we wish for our customers to experience, our team appreciates you bringing this to our attention.
Your request has been escalated to the relevant team who will be able to assist.
Kind regards,
Scott
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
I understand that one of our team members has been in touch with you regarding your concern.
Please do not hesitate to reach out if you require any further assistance.
Kind regards,
Scott
Atsauksmes par produktu
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
Thank you for sharing your experience with us, we are sorry to hear about any inconvenience that may have been caused.
Your concerns have been escalated to our team for assistance.
Kind regards,
Scott
CX
SPCA Pet Insurance
3 years ago
Hi Alana,
I understand that you have been in touch with our team.
Please do not hesitate to reach out if you require any further assistance.
Kind regards,
Scott
Pirkuma datums: 03/10/2022
0
Dalīties
DE
Debbie
Verificēja Feefo
Timaru
3 years ago
Ko Debbie teica par SPCA Pet Insurance:
Easy to apply and quick to reply. Yes i would recommend to friends an family
CX
SPCA Pet Insurance
3 years ago
Hi Debbie,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Well explained however the person over the phone was quite pushy. For someone who is inexperienced and reserved the approach felt demanding. While it is a good thing to close a sale they could...
Lasīt vairāk
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear about any dissatisfaction caused.
As this is not the service we expect our customers to receive, our team appreciates the insight that you have provided.
Your review has been passed on to the relevant team for feedback purposes.
Kind regards,
Scott
Atsauksmes par produktu
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your satisfaction with us, we are glad to hear that you are pleased with your policy.
Kind regards,
Scott
Pirkuma datums: 04/11/2022
1
Dalīties
Uzticams klients
Verificēja Feefo
3 years ago
The form asks for details such as a date of birth, that animals adopted from the SPCA simply may not have. "Not known" should be an optional answer.
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your experience with us, we appreciate the feedback you have provided.
We are always looking for ways to improve the experience of our customers.
If you have any further feedback that you would like to share, please let me know and I will pass it on your behalf. Kind regards,
Scott
Atsauksmes par produktu
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing this with us. I have passed along your feedback accordingly.
Kind regards,
Scott
I think it would have taken me much less time to look into each tier of insurance myself, online. The call was 30 minutes to explain everything and read through all disclaimers in full.
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your feedback with us.
We are sorry to hear of any inconvenience caused during your recent experience and have passed your feedback on to the relevant team.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.