Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

SPCA Pet Insurance Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Uzticams klients

Verificēja Feefo

2 years ago

Superb customer service

The staff member I spoke to was an absolute delight. That was genuinely one of the nicest chats I've ever had with someone as a customer. We chatted about pets as well as the important insurance...

Lasīt vairāk

CX

SPCA Pet Insurance

2 years ago

Hi there, It is an absolute pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf. Kind regards, Alisa

Atsauksmes par produktu

Pirkuma datums: 23/07/2024

0

Uzticams klients

Verificēja Feefo

2 years ago

Got a written quote but when I signed up it was much dearer

as per before. I was told you would ring back so I could lodge a dispute about a large increase which I was made aware of and as you never phoned I phoned you and the man refused to put me through...

Lasīt vairāk

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience. As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team to review and assist you further. I have shared your feedback with our Senior team members to look into and be in touch. Kind regards, Alisa

CX

SPCA Pet Insurance

2 years ago

Hi there, I understand that our team has been in touch with you to discuss your concerns further and sent an email to you regarding your concerns. Please don't hesitate to reach out if you require any assistance in the future. Kind regards, Alisa

Atsauksmes par produktu

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience. As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team to review and assist you further. I have shared your feedback with our Senior team members to look into and be in touch. Kind regards, Alisa

Pirkuma datums: 08/07/2024

0

MB

Murray Alexander Brooks

Verificēja Feefo

Blenheim

2 years ago

Ko Murray Alexander Brooks teica par SPCA Pet Insurance:

As stated earlier staff have been excellent.

CX

SPCA Pet Insurance

2 years ago

Hi Murray, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Alisa

Atsauksmes par produktu

Pirkuma datums: 19/07/2024

0

RW

Rhonda Williams

Verificēja Feefo

Blockhouse Bay, Auckland

2 years ago

Ko Rhonda Williams teica par SPCA Pet Insurance:

Animal lover

Very good! A valuable service for our animals and for people who need to have pets.

CX

SPCA Pet Insurance

2 years ago

Hi Rhonda, Thank you for sharing your feedback, it is an absolute pleasure to be able to assist your pets. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 18/07/2024

0

LD

Lisa Downing

Verificēja Feefo

Auckland

2 years ago

Ko Lisa Downing teica par SPCA Pet Insurance:

Great service definitely made sure I understood everything.

CX

SPCA Pet Insurance

2 years ago

Hi Lisa, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 17/07/2024

0

TC

Toni Cliffin

Verificēja Feefo

2 years ago

Ko Toni Cliffin teica par SPCA Pet Insurance:

The phone call was useless, as when I asked questions, the customer service guy was clearly reading from the website. When I challenged him on this, he said "let me finish and then I'll answer your...

Lasīt vairāk

CX

SPCA Pet Insurance

2 years ago

Hi Toni, Thank you for sharing your review with us, I am sorry to hear about any frustrations caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We have passed along your feedback to our team to have this reviewed. If you have any outstanding questions that you would like addressed, please let me know and I can arrange for one of our Senior team members to contact you to have them discussed. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 14/07/2024

0

Uzticams klients

Verificēja Feefo

2 years ago

Protect the Kitties

I used the online quote for my second policy with SPCA insurance. The website is really easy to use. I already understood the different levels with the policies as they provided a pamphlet the first...

Lasīt vairāk

CX

SPCA Pet Insurance

2 years ago

Hi there, It is always fantastic to hear of our customer's excellent experience and that setting up your policy through our user-friendly online portal was met with ease. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Atsauksmes par produktu

Pirkuma datums: 13/07/2024

0

Uzticams klients

Verificēja Feefo

2 years ago

Excellent service

Excellent. I did a king pisitivecrevues then lost it !! Overall very happy with female operator

CX

SPCA Pet Insurance

2 years ago

Hi there, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Alisa

Atsauksmes par produktu

Pirkuma datums: 12/07/2024

0

Uzticams klients

Verificēja Feefo

2 years ago

Great Service, Good Options

Tristan provided excellent service, he answered all our questions & gave us time to consider each option without being pushy. He provided good follow-up & was pleasant to deal with.

CX

SPCA Pet Insurance

2 years ago

Hi there, It is great to hear of the service that you received when speaking withTristian and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Atsauksmes par produktu

Pirkuma datums: 11/07/2024

0

KF

Kimberley Fatt

Verificēja Feefo

Auckland

2 years ago

Ko Kimberley Fatt teica par SPCA Pet Insurance:

Good service

Person who rang to talk to me was informative and helpful

CX

SPCA Pet Insurance

2 years ago

Hi Kimberley, It is wonderful to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Atsauksmes par produktu

Pirkuma datums: 04/07/2024

0

SPCA Pet Insurance pārskati

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniTo early to comment as insurance does not start until early August. But staff who have been in touch with me have been very helpful.

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniVery good deal. It is great to help other animals in need. From, Animal lover!

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniFantastic experience, such kind and patient staff 😀

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniI haven't had time to use it, so there's nothing yet to review.

SPCA Pet InsuranceVairāk pārskatu par šo produktu(755)Skatīt produkta tīmekļa vietniIt was easy Person on the phone was informative Good value

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?