Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Sephora Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 180,361 pārskati

Uzticams klients

Verificēja Feefo

1 month ago

Hitty miss when buying online..

A little slow when it comes to refunding people. I understand we have to wait for things ti be checked and processed, but it takes alot longer than anywhere else. Also Bought some Nars makeup online...

Lasīt vairāk

Barbara

Sephora

1 month ago

Hello, Thank you for your feedback. We sincerely apologise for the delay you experienced with your refund and for any inconvenience this has caused. Just wanted to let you know our team has reached out to you regarding your order to resolve this. Best, The Sephora Team

Sue Collingham

Verificēja Feefo

GBR

1 month ago

Ko Sue Collingham teica par Sephora:

Prompt Delivery

I ordered a gift voucher for a relative's Birthday gift and it arrived very promptly, quicker than I expected. I always find Sephora a reliable company to order online from.

Uzticams klients

Verificēja Feefo

1 month ago

Impressive communication skills when shopping

I really like the service and approve of the quality of service and delivery even in the actual store everyone is so kind and so engaged in what we need help with.

Uzticams klients

Verificēja Feefo

1 month ago

Always regret going in store

I am basing this on in-store experience. I truly hate visiting in-store which is why I shop online sparingly now. I much prefer to go to Boots or Space NK now.

Barbara

Sephora

1 month ago

Hello, Thank you for your feedback! We'd love to hear more about your in-store experience. Please feel free to share more details with us at care@sephora.co.uk. We appreciate your insights as they help us to improve. Best, The Sephora Team

Maya Cousins

Verificēja Feefo

GBR

1 month ago

Ko Maya Cousins teica par Sephora:

Good product range

Great products and range. Good discount offers available. Good customer service.

Uzticams klients

Verificēja Feefo

1 month ago

Deffo recommend Sephora!!!!!

It has a brilliant range of products and the service is amazing. I get my products on time and with no hassles. Absolutely love Sephora and will definitely recommend buying from them. Their range of...

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Na A

Verificēja Feefo

1 month ago

Ko Na A teica par Sephora:

Disappointed communication from Sephora

It's absolutely terrible, there's no telephone number to call them. They don't reply to my emails. I placed an online order and that went missing, I placed another order and that has also gone...

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Rebecca

Sephora

1 month ago

Hello, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustrating experience you've had with your recent orders and our customer service. This is certainly not the standard of service we aim to provide, and we understand your disappointment. We would like to resolve this for you as quickly as possible. Since we've already been in touch via email today, we will be following up directly through that channel to address your missing orders and the communication issues. Please keep an eye on your inbox for our detailed response. Thank you for your patience as we work to make this right. Kind regards Sephora UK Customer Care

Na A

1 month ago

It's very disappointing to your mitt to trying to get hold of my items I ordered but after multiple emails giving a refund. I needed the items nowt just a refund. I was expecting some sort of apology, with my items being delivered too. Instead I just get my order cancelled, not very professional

Uzticams klients

Verificēja Feefo

1 month ago

Uzticams klients

Verificēja Feefo

1 month ago

Happy Shopper

No complaints - speedy delivery, plenty of payment options and the loyalty rewards are decent too. Extra bonus for being on TopCashback

Jovelyn Castor

Verificēja Feefo

1 month ago

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Feefo Trusted Service Awards

Mūsu neatkarīgie apbalvojumi atzīst labākos zīmolus klientu apkalpošanas jomā. Uzvarētājus nosaka no klientiem saņemtie vērtējumi.

Kas ir Trusted Service Awards

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Sephora pārskati

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?