Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Santa Claus Trips Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 1,381 pārskati

Uzticams klients

Verificēja Feefo

5 months ago

Friendly efficient service with no pressure to make a booking.

Paula Hume

Santa Claus Trips

5 months ago

Good Morning I am delighted to hear you found our service friendly and efficient. We're so pleased you had a positive experience. Thank you for choosing us. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Mrs Yandell

Verificēja Feefo

5 months ago

Ko Mrs Yandell teica par Santa Claus Trips:

Excellent

The booking team were so helpful and got us a good deal. Very patient.

Paula Hume

Santa Claus Trips

5 months ago

Dear Mrs Yandell Thank you for sharing your feedback. We are pleased to hear that you had a positive experience with our team. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Uzticams klients

Verificēja Feefo

5 months ago

Great advice

Luna our advisor was informative friendly and extremely patient. Answering all our questions and as excitable as us .

Paula Hume

Santa Claus Trips

5 months ago

Good Morning We are delighted to learn that Luna was able to assist you so well and that you found her to be friendly, informative, and patient. Thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Uzticams klients

Verificēja Feefo

6 months ago

Unhappy. Trip stained before even starting.

Unhappy with dishonest ‘dynamic’ pricing. Wasn’t transparent, wasn’t warned, wasn’t mentioned verbally or on paper after being quoted. I will say the agent was friendly and knowledgeable and felt...

Lasīt vairāk

Karla Kaye

Santa Claus Trips

5 months ago

Good evening, Thank you for taking the time to leave us a review and for sharing your concerns. We truly value your feedback and are sorry to hear that you feel unhappy with the service you have received. My understanding is that you have already been in communication with my colleague in our Customer Relations team who has replied to you directly. If you would like to discuss this further or require any assistance at all, please do not hesitate to contact me directly. Karla Kaye Customer Relations Executive

Uzticams klients

5 months ago

Hi Karla, Thanks for the response. I have been in comms with SCT and although I'm still unhappy, at least SCT has made up some of the shortfall as a gesture. I believe Santas Lapland as the operator and price controller are best placed to refund the £328 shortfall, although this seems unlikely considering they wont deal with me - not great considering i'm going on their trip this year. They don't consider me as a valued customer. Thanks

Mrs Lloyd

Verificēja Feefo

5 months ago

Ko Mrs Lloyd teica par Santa Claus Trips:

Friendly & Helpful Staff

Extremely helpful and friendly staff. I spoke to 5 members of the team after numerous calls and nothing was too much trouble.

Miss Hart

Verificēja Feefo

5 months ago

Ko Miss Hart teica par Santa Claus Trips:

Very good and easy

Paula Hume

Santa Claus Trips

5 months ago

Dear Miss Hart Thank you for your feedback. I am delighted to hear that you were happy with your experience of Santa Claus Trips service. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Uzticams klients

Verificēja Feefo

6 months ago

Ashley was very helpful and professional

Paula Hume

Santa Claus Trips

5 months ago

Good Afternoon I am pleased to hear that Ashley was very helpful and professional while assisting you in your search for the perfect Lapland trip. Thank you for choosing Santa Claus Trips. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Uzticams klients

Verificēja Feefo

6 months ago

Informative and no hard sell.

Mr Halford

Verificēja Feefo

6 months ago

Ko Mr Halford teica par Santa Claus Trips:

Janice was quick to reply

Paula Hume

Santa Claus Trips

6 months ago

Dear Mr Halford, Thank you for your feedback. We are pleased to hear that you had a positive experience. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Miss Swatton

Verificēja Feefo

6 months ago

Paula Hume

Santa Claus Trips

6 months ago

Dear Miss Swatton Thank you for awarding us 5 stars for our service. Kind Regards Paula Hume Lapland Sales Coordinator Santa Claus Trips

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Feefo Trusted Service Awards

Mūsu neatkarīgie apbalvojumi atzīst labākos zīmolus klientu apkalpošanas jomā. Uzvarētājus nosaka no klientiem saņemtie vērtējumi.

Kas ir Trusted Service Awards

Kāpēc uzticēties Feefo atsauksmēm?

Uzziniet vairāk par Feefo

Santa Claus Trips pārskati

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?