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Sandals Resorts Atsauksmes | Klientu apkalpošanas atsauksmes par https://www.feefo.com/reviews/sandals-resorts | Feefo

Tiek rādīti visi 10,483 pārskati

STEVEN

SUSSEX

8 years ago

Pirkuma datums: 28/08/2016

Ko STEVEN teica par Sandals Resorts:

Friendly knowledgeable staff who are always helpful.

Atsauksmes par produktu

LESA

North Yorkshire

8 years ago

Pirkuma datums: 11/09/2016

Ko LESA teica par Sandals Resorts:

We felt we were important and a valued customer

Nothing wrong too much trouble didn't wait in restaurants for a table was served drinks straight away tables cleared quickly

Atsauksmes par produktu

ANDREW

8 years ago

Pirkuma datums: 28/08/2016

Ko ANDREW teica par Sandals Resorts:

Very poor reaction to a problem

Once they realise they hadn't given me what we had asked for the staff reply I got was that they could give me a room with 2 beds as originally asked for at booking stage 2 days later but it would be...

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Kerry

Sandals Resorts

8 years ago

Hi Andrew,

Thank you so much for taking the time to share your feedback with us. It was disheartening to read of your experience regarding your room allocations upon resort.

Please know that Sandals prides itself on delivering exceptional, first-class service across the board. All of our employees are trained to treat our guests like royalty so it is quite upsetting to read that your experience fell below our usual standards. Please rest assured that we will forward your feedback to our Resort Management Team for their attention and further investigation investigation.

I am delighted to note that despite your disappointment with your room, overall you enjoyed your stay with us and do hope that these lovely memories will propel you to once again return to our shores.

Atsauksmes par produktu

Uzticams klients

8 years ago

Pirkuma datums: 02/09/2016

Best honeymoon ever!

The staff and the facility were beyond our expectations, thank you!

Atsauksmes par produktu

MARTYN

8 years ago

Pirkuma datums: 25/08/2016

Ko MARTYN teica par Sandals Resorts:

All staff very good, some outstanding. Many went the extra mile.

Atsauksmes par produktu

Uzticams klients

8 years ago

Pirkuma datums: 08/09/2016

Atsauksmes par produktu

AMANDIP

Coventry, UK

8 years ago

Pirkuma datums: 27/08/2016

Ko AMANDIP teica par Sandals Resorts:

We went to The Sandals Grande Antigua for our 25th anniversary and it was amazing from start to finish. This was our first visit to Sandals and was absolutely over the moon with our choice of hotel,...

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Atsauksmes par produktu

Uzticams klients

8 years ago

Pirkuma datums: 27/08/2016

Dreadful service everywhere

Most staff had a couldn't be bothered surly attitude . Really bad bad service everywhere You can't blame it with the excuse " it's the Caribbean it's what the people are like " because I went to...

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Kerry

Sandals Resorts

8 years ago

Hello,

Thank you for taking the time to write a review on your recent stay at Sandals Grande Antigua! We regret that your visit was not up to your aspirations. It was most disappointing to note your comments on the service received as we hold each property to the same high standards that you are familiar with from your previous experience with us. At Sandals, we are committed to providing the highest standards of quality and service at all times and we apologize if our dedication was not more apparent during your stay. The staff at the Grande Antigua have been the highlight of many reviews, which leaves us quite saddened that your experience was not indicative of the norm.

I shared your comments with the resort executive management team for their attention and I am pleased to note that they are already in contact with you with regards to your stay. Despite your disappointment, we sincerely hope that this has not deterred you from staying with us in the future as we value all of our guests and would love to welcome you back to one of our beautiful resorts in the future.

Atsauksmes par produktu

Kerry

Sandals Resorts

8 years ago

Hello,

I am delighted to read that overall you found your stay at Sandals Grande Antigua excellent. We have worked very hard to provide a consistent reliable product and a tranquil experience where our guests are valued and feel relaxed and we are pleased that we exceeded your expectations in this regards. It was a pleasure having you with us and we look forward to hosting you in the future.

Mark and Lyndsay Joslin

London

8 years ago

Pirkuma datums: 09/09/2016

Ko Mark and Lyndsay Joslin teica par Sandals Resorts:

Staff great, but reception and processes need a review.

For our stay at Royal Caribbean; Being met at the airport was nice, and having transport organised to resort was appreciated, even if the locals were rather pushy when it came to tipping them for...

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Kerry

Sandals Resorts

8 years ago

Although our resort team takes all steps to see that our guests are assisted should a concern arise during their stay and reported, we will also be sharing your comments with the executive management for further consideration as we are continuously making improvements to better our service for our guests. We are gratefully and thankful that you took the time to share your experience allowing us an opportunity to view our overall package from the perspective of a guest. We only hope that you will allow us the opportunity to turn things around and regain your trust on a future visit with us as we will do our very best to see that your next stay exceeds all expectations.

Atsauksmes par produktu

Kerry

Sandals Resorts

8 years ago

Hello Mark,

Hello and thank you for your review on Sandals Royal Caribbean. I am sorry to hear that your stay did not quite meet your expectations. We have worked so hard to provide a consistent reliable product and a tranquil experience where our guests are valued and feel relaxed. We value the opinions and comments provided by our guests and are truly sorry for any disappointment you experienced.

I do apologise that the décor and furnishings in your reserved accommodations were not as you had anticipated. Please be assured, we would never intentionally place a guest in a room that was not suitable. All of our Sandals and Beaches Resorts offer various international restaurants in hopes of satisfying a global palate. We want our visitors to enjoy a splendid culinary journey with flavors that they will remember forever and we were disappointed to read that we were not successful in this endeavor and regret your meals were not to your liking. I have notified our resort management team of your comments to ensure that any necessary improvements are implemented promptly.

Knowing that you have traveled with us before, we hope that you will not allow any inconsistencies you may have experienced during this most recent holiday to deter you from affording us another opportunity to deliver a truly spectacular Sandals stay in future. We would love to have you with us again!

LUKE

8 years ago

Pirkuma datums: 08/09/2016

Ko LUKE teica par Sandals Resorts:

A nice welcome however somewhat rushed into filling in a iPad straight away with all our infomation. On the whole the staff were friendly in particular taneesha Q, who was brilliant throughout our...

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Kerry

Sandals Resorts

8 years ago

Thank you for your feedback Luke. We were truly disappointed that aspects of your stay at Sandals Barbados did not meet your expectations. We take great pride in providing our guests with the very best service and a comfortable environment to enjoy which leaves us quite disappointed to note that your experience was not more reflective of this goal which is certainly not indicative of the norm for us. Rest assured, your comments will be shared with the executive management team for their attention and review. Thank you again.

Atsauksmes par produktu

Kerry

Sandals Resorts

8 years ago

Hi Luke, we are truly sorry if the work next door hampered your holiday with us in anyway, please be assured this was not intended and was in no way meant to disrupt your holiday, but to develop and enhance our existing product. We do hope that despite your initial disappointment, you very much enjoyed all others aspects of your stay and were able to return home with some wonderful memories. We also hope that you have not been deterred from returning to our resorts and we look forward to the opportunity of hosting you again in the future.

Vai nesaņēmāt uzaicinājumu sniegt atsauksmi?

Par Sandals Resorts

Family-owned Sandals Resorts has transformed itself from one brand and one resort in Montego Bay, Jamaica to become one of the most well-known and award-winning hospitality companies in the world. With five brands and 24 properties in seven countries including Antigua, The Bahamas, Grenada, Barbados, Jamaica, Saint Lucia and Turks and Caicos, Sandals Resorts is the undisputed leader of Caribbean holiday experiences and remains fiercely committed to the region, dedicating itself to innovative resort development that in the words of Chairman and Founder Gordon "Butch" Stewart, "exceed expectations" for guests, associates and the people who call the Caribbean home.

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020 7590 0244

135 Fulham Road, London, Greater London, SW3 6RT, United Kingdom

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Sandals Resorts pārskati

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Beaches Turks & CaicosVairāk pārskatu par šo produktu(30)Skatīt produkta tīmekļa vietniEverything was excellent except for the entertainment. The entertainment for children and teenagers was great. Adults are not well catered for. The disco is oriented at teens. All the adult shows...Read all

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Sandals Grande AntiguaVairāk pārskatu par šo produktu(3,126)Skatīt produkta tīmekļa vietniAmazing hotel, resort, service and friendly staff. There was always a smile on their faces and happy to help with any request big or small.

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