Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

ROL Cruise atsauksmes

Tiek rādīti visi 25,689 pārskati

Susan Scorer

Verificēja Feefo

CYP

5 months ago

Ko Susan Scorer teica par ROL Cruise:

Takes all the hassle out of booking.

We’ve been using ROL for many years, always with good service. Always very quick to follow up on enquiries. Takes all the hassle out of booking.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Uzticams klients

Verificēja Feefo

5 months ago

Good service

Excellent efficient and helpful Ollie was particularly good at advising and describing the holiday I was interested in.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that you found Ollie excellent, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Uzticams klients

Verificēja Feefo

5 months ago

Requesting a cabin not on car deck resulted in a car deck cabin being offer

Poor booking service, wrong details given and generally unhelpful and did not call back when they said they would.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your feedback. We’re sorry to hear that you feel this way and that your experience did not meet expectations. We take customer service very seriously and would like the opportunity to look into this further for you. We have attempted to contact you but unfortunately have not received a response. Please could you get in touch with us directly at your earliest convenience so we can discuss your concerns and work towards resolving the matter. Kind regards, the ROL Cruise Team

John Griffiths

Verificēja Feefo

GBR

5 months ago

Ko John Griffiths teica par ROL Cruise:

Excellent customer service

Extremely helpful and efficient

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Yvonne Wright

Verificēja Feefo

5 months ago

Ko Yvonne Wright teica par ROL Cruise:

Great service Accommodating

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the service was great. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Uzticams klients

Verificēja Feefo

5 months ago

Helpful

Helpful and easy

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the agent was helpful and the booking process was easy. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Uzticams klients

Verificēja Feefo

5 months ago

Excellent service from Olly(?) in organising our Finland/Norway trip.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that Olly provided excellent service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

John Lee

Verificēja Feefo

GBR

5 months ago

Ko John Lee teica par ROL Cruise:

Having to change dates shouldn't cost ££££for a loyal customer

Very good service always very helpful, but as a loyal customer i don't think they are willing to give something back for being loyal

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents very helpful. Please be assured that your feedback will be passed to our sales team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Barbara Fox

Verificēja Feefo

GBR

5 months ago

Ko Barbara Fox teica par ROL Cruise:

Would recommend ROL for the reasons given above

Very good. Very helpful pleasant staff.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted to hear that you would recommend us and that you find our agents very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Timothy Jayes

Verificēja Feefo

GBR

5 months ago

Ko Timothy Jayes teica par ROL Cruise:

Fast and efficient service

It’s easy to contact ROL, I had an issue with a cruise I had booked and wanted to move. ROL associate sorted it for me in very quick time.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are so pleased to hear that the agent was able to assist you with your booking. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team