Thank you for your feedback. We’re sorry to hear that your experience at the hotel did not meet your expectations. Your comments regarding the accommodation, dining, and overall comfort have been noted and will be shared with our team to support future improvements. We regret any impact this may have had on your overall enjoyment. We also acknowledge your concerns about the length and nature of the coach journeys.
That said, we’re very pleased to hear that your travel guide, Matt, made such a positive impression. It’s great to know he provided informative insights and was approachable throughout your trip. We do hope there were other aspects of your holiday that you found enjoyable.
Your feedback is truly appreciated, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.