We are so pleased to hear you enjoyed your Highlights of the Douro Valley & Salamanca River Cruise. Thank you for taking the time to share your experience with us.
Cruise director and host were excellent, although occasionally the former got confused about visits ashore, but other than that brilliant.
Riviera Travel
Riviera Travel
1 day ago
We're so pleased to hear that you had an excellent experience with our Cruise Director and host. It's wonderful to know that their efforts contributed to a brilliant time for you. We appreciate you sharing your feedback.
Atsauksmes par produktu
Riviera Travel
Riviera Travel
1 day ago
We are so pleased to hear that you had a great holiday and that your experience onboard was enhanced by the excellent food, crew, and Riviera staff. It's wonderful to know that the air conditioning, Wi-Fi, and shore excursions also contributed to your enjoyment. We appreciate you sharing your feedback regarding the other elements of your trip and will certainly take your comments on board.
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you are happy with the service you received.
Atsauksmes par produktu
Augšupielādētā multivide
Skatīt visu multividi (14)
Riviera Travel
Riviera Travel
1 day ago
It's wonderful to hear that you had such an excellent week cruising the Seine on the Jane Austen and enjoyed your journey through Normandy. We're delighted you found the visits to Monet’s house and gardens interesting, and that the excursions and guides were generally very good.
We appreciate you sharing your thoughts on the Taste of Normandy tour and your experience in Lisieux, and we note your comments regarding the bistro restaurant. It's fantastic to know that the Jane Austen itself was a beautiful boat with fabulous food and service, and that our staff across all departments, including your tour director Karim, were excellent.
We are so pleased that you consider this another wonderful cruise with Riviera and that it is hard to fault.
The dining room staff were fewer in number to those I have experienced in the past and not very friendly. They didn't smile and were quite surly. I had to try and attract their attention from time to...
Lasīt vairāk
Riviera Travel
Riviera Travel
1 day ago
Thank you for sharing your feedback. We're sorry to hear that the dining room service on your Rhône and Saône cruise did not meet the high standards you have experienced with us previously. We appreciate you highlighting the difference in atmosphere and service, and your comments will be shared with our cruise operations team for review. We hope that, despite this disappointment, you were still able to enjoy the wonderful scenery and experiences along the way.
Atsauksmes par produktu
Riviera Travel
Riviera Travel
1 day ago
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you enjoyed the excursions, found the guides excellent, and were pleased with the comfort of your cabin and the ship's facilities.
We are sorry that your arrival transfer, dining service and aspects of the cruise did not meet the high standards you have experienced on previous Riviera cruises. We also appreciate your comments regarding mobility considerations and the communication provided by the Tour Manager. Feedback such as yours is invaluable and has been shared with the relevant teams for review.
We hope that, despite these frustrations, you returned home with many happy memories of the beautiful Rhône and Saône region.
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us.
Atsauksmes par produktu
Riviera Travel
Riviera Travel
2 days ago
We are so pleased to hear that your first trip with Riviera was an excellent experience. It is wonderful to know that our tour manager was superb and that you found them helpful and informative. We truly appreciate you sharing your feedback.
Before we left for Manchester everything was goid but other than Yasser and Alexandross service was just mediocre
Riviera Travel
Riviera Travel
3 days ago
Thank you for taking the time to share your feedback. We regret to hear that the customer service fell short of your expectations on this tour. One of our team will endeavour to reach out directly to you.
Uzticams klients
2 days ago
I've been looking forward to going to Sicily for a long time, I chose, what I thought was the best option as it was expensive enough. Sicily was awesome, you have a gem in Yasser and Alexandross the lovely driver but unfortunately some aspects of the holiday fell short for me. I've travelled the world and lived in Singapore and Saudi Arabia, for all my life I've experienced the best hotels and indeed service. I expected that from Riviera Travel but did not feel that some standards had missed the mark for me.
Atsauksmes par produktu
Riviera Travel
Riviera Travel
3 days ago
While we were pleased to hear that you found Yasser and your coach driver to be very helpful, we regret to learn that this tour fell short of your expectations. One of our team will endeavour to reach out to you directly.
Booking was easy with good communication and information afterwards. Riviera staff on board were efficient and friendly. Staff copied patiently with guests who had poor mobility.
Riviera Travel
Riviera Travel
2 days ago
We are so pleased to hear that you found our booking process easy and that our communication and information were helpful. It's wonderful to know that our onboard staff were efficient and friendly, and that they were able to assist guests with mobility needs so patiently. We appreciate your feedback.
Atsauksmes par produktu
Riviera Travel
Riviera Travel
2 days ago
We are so pleased to hear that you had a very enjoyable cruise with us. It's wonderful to know that you found the cruise to be well organised, and that you appreciated the lovely places you visited, the efficient and friendly cruise director, and the well-informed guides and skillful drivers. We are also delighted that the food was plentiful and varied, and the drinks flowed generously.
We're glad that the trip to Salamanca, including the lovely meal and flamenco dancing, and the visit to the beautiful Quinta with another lovely meal, live music, and dancing, were highlights for you.
We appreciate you sharing your feedback regarding the high temperatures during your visit to Portugal; we understand how this can make exploring more challenging, and we're pleased we could provide plenty of cold water to help.
Thank you for your observations about the Douro Splendour. We are always looking for ways to enhance our guests' experiences, and we value your input regarding the ship's decoration and sundeck furniture.
We are so pleased to hear about your excellent experience and that our staff were attentive and friendly. Thank you for sharing your feedback.
Atsauksmes par produktu
Riviera Travel
Riviera Travel
3 days ago
We are absolutely delighted to hear you had such a wonderful holiday with us on the Blue Danube River Cruise! It's fantastic to know you enjoyed the excursions, found the boat comfortable, and savoured the food. We're also thrilled that our staff's friendliness and attentiveness made such a positive impression. Thank you for sharing your experience!
Daninka our tour guide and all the coach drivers were spot on. She kept us to time and I’m sure would be first rate in an emergency if needed. Happily our trip was free of any drama
Riviera Travel
Riviera Travel
4 days ago
Thank you for your kind words about your tour manager, Danika. We'll be sure to share your comments with her.
HE
Helen
3 days ago
I hope I spelled her name correctly. Darinka?
Atsauksmes par produktu
Augšupielādētā multivide
Skatīt visu multividi (4)
Riviera Travel
Riviera Travel
4 days ago
We're pleased to hear that you enjoyed this tour and that you thought the length of it was perfect.
HE
Helen
3 days ago
A comment we heard more than once from fellow travellers was that a group dinner on first and last night would have helped it feel more cohesive. Some felt it was a little impersonal without an organised get together. We agree that would have added a fifth star to our overall review
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
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Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
