Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

RailTourGuide pārskati

http://www.railtourguide.com/

IZCILI

Pakalpojums

5

/5

5

4

3

2

1

52

2

0

54

vērtējumi pēdējā gada laikā

Tiek rādīti visi 548 pārskati

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par RailTourGuide:

Excellent service

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par RailTourGuide:

Excellent and easy to deal with

Excellent, prompt and efficient, have used a few times now and always efficient

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par RailTourGuide:

Extremely helpful and super quick to respond with any request.

Extremely helpful and super quick to respond to any request. Thank you.

0

Uzticams klients

Verificēja Feefo

8 years ago

Efficient and helpful service

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par RailTourGuide:

Thanks for the quick assistance

0

Uzticams klients

Verificēja Feefo

8 years ago

Perfect!

So easy to deal with and in such a time conscious environment being able to trust the team to get what you need booked without going back and forth is invaluable.

0

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par RailTourGuide:

Giles is great!

1

Uzticams klients

Verificēja Feefo

8 years ago

Great Service as always

1

TC

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par RailTourGuide:

ALWAYS EXCELLENT

1

Uzticams klients

Verificēja Feefo

8 years ago

Desperate need of improvement

The service is too slow. It take 2 and a half hours for one of the agents to come back to you just to give you a summary of what it is you have asked for. If they picked up the phone more and kept...

Lasīt vairāk

David

RailTourGuide

8 years ago

Hi Siarn,

Thank you for your valued feedback earlier this week.

I am very sorry if you feel that our service is too slow! As you are aware we always try to come back to travel agents within 1 hour and that is what we have always tried to do at RailTourGuide since the begining. Over the last couple of months we have seen an exceptional number of enquiries coming into our sales office. My Sales Team of Giles, James and Neil always try to get back to our customers as quick as possible - so my apologises that you had to wait a little longer than usual!

Sorry that you thought we only deserved a NPS score of 1/10, all our other NPS scores 118 of them have been 9/10 and 10/10!

I hope that we can do better for you next time!

Best wishes David

0

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Feefo Trusted Service Awards

Mūsu neatkarīgie apbalvojumi atzīst labākos zīmolus klientu apkalpošanas jomā. Uzvarētājus nosaka no klientiem saņemtie vērtējumi.

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