I had to chase when no delivery was going to be mafe
primrose-uk
Primrose
3 days ago
I’m really sorry your delivery didn’t arrive as expected and that you had to chase us. We’ll use your feedback to improve our service so this doesn’t happen again.
Atsauksmes par produktu
primrose-uk
Primrose
3 days ago
I’m really sorry for the disappointment and for the trouble chasing your order and refund. Thank you for letting us know – we’ll review what went wrong and the product’s online availability so this doesn’t happen again.
Pirkuma datums: 27/06/2026
0
Dalīties
GW
Gill Watson
Verificēja Feefo
5 days ago
Ko Gill Watson teica par Primrose:
We paid for a Saturday delivery but only part of the order arrived. I sent a message to Primrose but did not receive a response. I called and spoke to customer service who said they would look into...
Lasīt vairāk
primrose-uk
Primrose
3 days ago
Hi Gill, I’m really sorry for the poor service and the frustration this has caused. We’d like to sort this out for you – please email your details to info@primrose.co.uk, referencing this review, and we’ll look into your delivery and refund as a priority.
5 star service, it was a large hazel hurdle and was delivered quickly and undamaged
primrose-uk
Primrose
3 days ago
Thank you for your 5-star review – we’re delighted your hazel hurdle arrived quickly and in perfect condition!
Atsauksmes par produktu
primrose-uk
Primrose
3 days ago
Thank you for your lovely feedback – we’re really pleased you’re happy with the hazel hurdles and our service, and we look forward to helping you again in future.
Pirkuma datums: 26/06/2026
0
Dalīties
Uzticams klients
Verificēja Feefo
6 days ago
Came quickly.
primrose-uk
Primrose
3 days ago
Thank you for your feedback – we’re glad to hear your order arrived quickly!
Atsauksmes par produktu
primrose-uk
Primrose
3 days ago
Thank you so much for your repeat order – we really appreciate it and hope you love the large ones just as much!
Pirkuma datums: 25/06/2026
0
Dalīties
Uzticams klients
Verificēja Feefo
6 days ago
As stated in product review
primrose-uk
Primrose
6 days ago
Thanks for your review and for letting us know your thoughts.
Atsauksmes par produktu
primrose-uk
Primrose
6 days ago
Thanks P, I’m really sorry to hear the wattle fencing isn’t up to the standard of your previous panels. We try hard to get these things right – but we’ve clearly got it wrong this time; if you’re happy to email your details and order number to info@primrose.co.uk, we’d like to look into this and try to resolve it for you.
Pirkuma datums: 11/06/2026
0
Dalīties
JI
Jill
Verificēja Feefo
GBR
6 days ago
Ko Jill teica par Primrose:
No problems. Delivered on time and very pleased with purchase.
primrose-uk
Primrose
6 days ago
Thanks, Jill – we’re really pleased to hear your order arrived on time and that you’re happy with your purchase!
Atsauksmes par produktu
primrose-uk
Primrose
6 days ago
Thanks so much, Jill – we’re delighted you’re enjoying your new water feature and really appreciate your helpful tips and feedback on the lighting. 💚
Pirkuma datums: 25/06/2026
0
Dalīties
RL
Rachel Hutchinson-Lee
Verificēja Feefo
6 days ago
Ko Rachel Hutchinson-Lee teica par Primrose:
No issues whatsoever
primrose-uk
Primrose
6 days ago
Hi Rachel. That’s a fantastic review, thanks Rachel. Always happy to help, so let us know if you need anything else!
Atsauksmes par produktu
primrose-uk
Primrose
6 days ago
That’s a fantastic review, thanks Rachel. Always happy to help, so let us know if you need anything else!
Pirkuma datums: 25/06/2026
0
Dalīties
LP
Lorraine Pugh
Verificēja Feefo
GBR
6 days ago
Ko Lorraine Pugh teica par Primrose:
Delivery on time
primrose-uk
Primrose
6 days ago
Thanks for letting us know your delivery arrived on time, we really appreciate your feedback.
Atsauksmes par produktu
primrose-uk
Primrose
6 days ago
Thanks for the feedback, Lorraine – some solar features can run more slowly, especially without strong sun or battery backup. If you’d like to explore options for a stronger flow or different model, please contact our customer service team so we can help.
Poor - they are polite with their customers, but don't listen - would not deliver to the Scottish Highlands, despite having done so in the past.
primrose-uk
Primrose
7 days ago
We’re really sorry to hear this and understand how frustrating it is, especially as you’ve ordered from us before. Some products now have delivery restrictions or extra charges for the Highlands and Islands due to our couriers; thank you for the feedback, which we’ll share internally to help us improve.
Atsauksmes par produktu
primrose-uk
Primrose
7 days ago
Thanks for your review, Gordon, and for your loyalty over the years. We’re sorry for the frustration around Scottish Highlands delivery and understand how inconvenient this was; your feedback is really valuable and will be passed on so we can review and improve our service.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.