Thank you for your review, Jane. We are pleased to hear that you found our service excellent and that Alfie loves our treats, but are saddened to hear about the damaged trays. A friendly member of our customer support team has reached out to you regarding this.
We are sorry to hear that this information was not visible on the packaging. Storage instructions should be located on the back of the box towards the bottom, and best-before dates can be found on the side of the box and printed on each tray; although this information can be quite small and easily missed. Our friendly team are always on hand to assist with any issues or for any information requests, and can be contacted at: https://www.petscorner.co.uk/contact-us/online-enquiries/
We appreciate that each dog has their own preferences and are disappointed to hear that the Symply didn't work for Alfie on this occasion. We do offer a satisfaction guarantee on our products, and our friendly team member will also discuss this when they reach out to you about the damage to your order.
