Dear customer,
Thank you for sharing your experience — we truly appreciate you taking the time to provide feedback. We're glad that the refund was ultimately processed, and we understand how important that resolution is.
We’re really sorry to hear about the delay and the lack of support you experienced from our customer service team. This isn’t the standard we aim to uphold, and your comments will be shared with the appropriate teams to help us improve our responsiveness and customer care.
We do value your trust and hope to have the opportunity to serve you better in the future. If there's anything else we can assist with, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
Panasonic UK