Online Pound Store pārskati

Hi Wenda, Thank you for the feedback on our products. To clarify the delivery timeline: the service selected was specifically DPD Next Working Day. As this order was placed on a Friday before a Bank Holiday weekend, the courier does not count Saturday, Sunday, or the Bank Holiday Monday as working days. The order was dispatched on time and delivered on Tuesday, the very first available working day. While we appreciate that the holiday weekend extended the total wait time, the service was fulfilled exactly as advertised and within the courier's operating schedule. We’re glad you're happy with the items themselves and hope this clears up any misunderstanding. Kind regards, OPS

Hi, I am incredibly sorry that Evri lost your parcel in transit. We understand how frustrating it is when a courier fails to deliver, and as soon as we were alerted to the issue, we issued a full refund to ensure you weren't out of pocket. We take courier performance seriously and will be sharing this feedback with our account manager. We’re sorry to lose your custom over a delivery failure, but we hope the prompt refund helped resolve the situation for you. Kind regards, OPS