Ordered a large order. Was told 3-5 day delivery. After 7 days emailed to see where it was. Was told they would update me in 3 working days. After 12 days contacted to be told it was lost. Requested...
Lasīt vairāk
OPS TEAM
Online Pound Store
1 month ago
Hi,
Thank you for sharing your honest feedback, and I am sincerely sorry for the terrible experience you had with this order.
You are completely right to be disappointed. While courier losses are out of our direct hands once parcels leave our warehouse, a 12-day wait without the items you ordered is completely unacceptable.
As confirmed in our emails, I have processed a full refund for your order. We are actively investigating this failure with Evri's management team, as this is nowhere near the standard of service we expect for our customers.
I appreciate your patience throughout the process, and I apologise again for the frustration caused.
Kind regards,
OPS
Great prices! I visit the site regularly because they stock my favourite body lotion at a great price, and I also am tempted usually to buy other things
Atsauksmes par produktu
Pirkuma datums: 26/08/2026
0
Dalīties
SC
Sharon Charkesworth
Verificēja Feefo
1 month ago
Ko Sharon Charkesworth teica par Online Pound Store:
Excellant, awaiting 2 parcels
Pirkuma datums: 27/08/2026
0
Dalīties
IS
Isabel Smith
Verificēja Feefo
1 month ago
Ko Isabel Smith teica par Online Pound Store:
My Items were packed very well and very fast delivery, very good store, excellent service.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.