Online Pound Store pārskati

Hi Sarah, Thank you for taking the time to leave a review and for your honest feedback! I am so sorry for the frustration caused by the missing items. When an item runs out of stock at the packing stage, our system is designed to automatically trigger a refund so your funds aren't held up. It sounds like that automated process failed on your order, and you shouldn't have had to reach out to us to get that sorted out. We are glad to hear you were happy with the rest of your products, and we are actively taking your feedback on board to make sure our out-of-stock process is much smoother in the future. Thank you again for your order, and we hope to give you a 5-star experience next time! Kind regards, OPS

Hi Lydia, We're sorry to hear that you still haven't received your order! A member of our customer service team has looked into this and has reached out with an update. Should you have any further issues or questions, please feel free to email info@onlinepoundstore.co.uk or call us on 0161 817 5113. Kind regards, OPS

Hi, Welcome to the family, and thank you so much for taking the time to leave us a review! We are so glad to hear you were happy with the packing and enjoyed those bargain prices! You ordered right over the busy August Bank Holiday weekend, which always gives our warehouse team and the couriers a proper workout; hence the extra wait despite the upgraded next-day label! 🏃💨 We really appreciate your patience with the holiday delay, and we look forward to packing your next order for you soon! Warm regards, OPS