I ordered 4 candles and when they arrived 2 were broken. The package wasn't damaged so it couldn't have been from the delivery.
I emailed OPS but as of yet I haven't received a reply.
OPS TEAM
Online Pound Store
9 months ago
Hi,
I’m sorry to hear that two of the candles arrived damaged — that’s definitely not the experience we want for our customers.
We responded the following morning and issued a refund for the damaged items as soon as we received your email, as the product was unfortunately out of stock. The refund has been processed back to your original payment method and may take a few working days to appear.
We apologise for the inconvenience caused and appreciate you bringing this to our attention. If you need any further assistance, please don’t hesitate to contact us directly.
Kind regards,
Nial
I found this company by chance in a search engine I am always impressed with the variety of products & quick dispatch overall always a excellent experience.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.