Please see commentary above. The service on the Victoria Falls extension was not even close to what one expects from a Luxury Gold product..
Atsauksmes par produktu
Kim Devereux
Luxury Gold
11 months ago
Thank you for travelling with us and for taking the time to share your honest feedback. We truly appreciate your loyalty as a returning Luxury Gold guest, and we’re very sorry to learn that your most recent experience did not meet the high standards you have come to expect from us.
We completely understand how unsettling it must have felt to navigate the airline systems and transfers without the dedicated support of a Travel Concierge. Your comments regarding the organisation of the Johannesburg overnight stay and the Victoria Falls component are also concerning, and we apologise that these arrangements left you feeling uncomfortable and unsupported. This is not the level of care or service we strive to provide, and we regret that it detracted from your overall enjoyment of the trip.
Please be assured that your feedback has been shared in full with our Operations and Product Teams, who will be reviewing the logistics and level of support provided for this itinerary to ensure improvements are made.
Thank you again for your valuable feedback and for your continued trust in Luxury Gold. We hope we may have the opportunity to restore your confidence and welcome you on a future journey that truly reflects the elevated standard of service you deserve.
Great tour guide who was very knowledgeable and quite friendly. He was perfect for our trip. The personal experiences previously mentioned were perfect for our tour.
Atsauksmes par produktu
Kim Devereux
Luxury Gold
11 months ago
We're thrilled to hear that the Spirit of Vietnam tour met your expectations and created such a memorable experience for you. It's wonderful to know that you appreciated the itinerary and the opportunity to connect with the local culture.
Pirkuma datums: 05/10/2025
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Verificēja Feefo
12 months ago
The service was ok. Not sure what you mean by service.
Atsauksmes par produktu
Kim Devereux
Luxury Gold
11 months ago
Thank you for travelling with us and for sharing your feedback. We’re pleased to hear you enjoyed your tour overall, though we’re sorry to learn that the pace felt a little too fast.
We understand that having enough time to fully enjoy each destination is an important part of the experience. Your suggestion to extend the itinerary to 10 or 11 days is very helpful, and we’ll be sure to share it with our Operations Team as we review future tour schedules.
We truly appreciate you taking the time to share your thoughts and for choosing to travel with us. We hope we’ll have the pleasure of welcoming you on another journey soon.
Definitely a luxury trip. The hotels and the ship were beautiful!
Atsauksmes par produktu
Kim Devereux
Luxury Gold
12 months ago
Thank you for your feedback. We are delighted to hear you enjoyed your tour and that you found the itinerary fantastic. It is wonderful to know that you appreciated the ship, the attentive staff, and the small group size. We are so pleased that the Travel Concierge enhanced your experience.
Thank you for travelling with Luxury Gold.
They took care of every detail and services were provided as promised, with the exception of the final leg of the trip. A travel concierge should be provided for the entire tour.
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Kim Devereux
Luxury Gold
12 months ago
Thank you for taking the time to share your feedback. It's wonderful to hear you enjoyed the itinerary and highlights of Spectacular South Africa and Victoria Falls Option, particularly the safari experience. We are pleased to know that you found the lodge, guides, and food amazing. It's also great to hear that your Travel Concierge, provided excellent service and made you feel valued.
We understand your disappointment regarding the level of service at Victoria Falls. Your comments are valuable and appreciate you bringing this to our attention. Thank you for being our guest.
Pirkuma datums: 03/10/2025
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Verificēja Feefo
12 months ago
Our local tour guides provided us with fasinating details about the sites we visited and were always open to our questions. The hotels were of high quality and conveniently located to facilitate...
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Atsauksmes par produktu
Kim Devereux
Luxury Gold
12 months ago
Thank you for sharing your wonderful experience with Luxury Gold. It is fantastic to hear that the on The Road Team and the local tour guides, contributed to such a memorable trip for you in Spain and Portugal. We are delighted that you appreciated the attention to detail, the curated dining experiences, and the quality of the hotels. We are thrilled to know that you would recommend Luxury Gold.
*personal info removed by Feefo* were magnificent. Very knowledgeable and engaging. Took care of every need with a personal touch
Atsauksmes par produktu
Kim Devereux
Luxury Gold
12 months ago
We appreciate you taking the time to share your thoughts on the 'Spain and Portugal in Style' tour. It's wonderful to know that you found the on The Road Team to be fantastic, and that you enjoyed the quality of the hotels and the local tours. We are sorry to hear that you were unable to visit some of the cathedrals
Our travel guide *personal info removed by Feefo* was knowledgeable of the local history, customs, foods, and sites. She made us feel like we were old friends or family traveling together. She...
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Atsauksmes par produktu
Kim Devereux
Luxury Gold
12 months ago
Thank you for sharing your wonderful experience with Luxury Gold. It sounds like you had an unforgettable time on the Ultimate Italy tour, and we are thrilled to hear that it created lasting memories for you. We are especially delighted to know that you enjoyed the unique experiences and the attentive service provided by the Travel Concierge. We appreciate your kind words and look forward to welcoming you on another Luxury Gold journey in the future.
Pirkuma datums: 28/09/2025
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DM
Devanshu Surendra Mehta
Verificēja Feefo
IND
12 months ago
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Augšupielādētā multivide
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Kim Devereux
Luxury Gold
12 months ago
We are thrilled to learn that you found the Treasures of the Incas tour so well-organised and that you were particularly impressed with the Travel Concierge. We are delighted you had such a wonderful experience. Thank you for being our guest.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.